Bilingual Customer Service
International manufacturing company is looking to hire a Customer Service professional with experience in B2B customer service and order management.
Location: Tlalnepantla, Estado de México
Work Model: Hybrid
What will you do?
- Manage a portfolio of customers, acting as the main point of contact between customers, Sales, and internal teams.
- Manage customer purchase orders, including changes, rush orders, returns, and follow-up through resolution.
- Prepare and send order confirmations, invoices, and related documentation.
- Monitor order status, delivery dates, and potential delays, keeping customers informed in a timely manner.
- Coordinate with Credit, Logistics, Sales, Planning, and other internal teams to resolve issues and ensure order fulfillment.
- Handle customer requests and follow up until a solution is provided.
- Meet customer service KPIs, response times, and case resolution targets.
- Contribute to customer satisfaction and retention through proactive, solution-oriented service.
What are we looking for?
- 3+ years of experience in Customer Service, Order Management, order processing, or administrative roles.
- Experience managing purchase orders and B2B customers.
- Advanced English, both written and spoken, is required.
- Experience supporting LATAM customers; Portuguese is a plus.
- Proficiency in Microsoft Office, especially Excel.
- Experience with SAP, Salesforce, CRM, or any ERP system.
- Strong communication and customer service skills.
- Problem-solving skills and the ability to manage multiple requests simultaneously.
- Strong organization, attention to detail, and sense of urgency.
- Ability to work cross-functionally and adapt to changing priorities.
What do we offer?
- Direct employment with the company.
- Above-the-law benefits.
- Hybrid work model.
- Professional development within an international company.
- Career growth opportunities.
Sueldo: $23,000.00 - $25,000.00 al mes
Beneficios:
- Seguro de gastos médicos mayores
- Vales de despensa
Lugar de trabajo: Empleo presencial
