20 publicaciones de empleo destacadas de implementation support en querétaro, que (¡Están contratando!)

SaaS Technical Account Manager (TAM) «Senior» Remote-Home Office
Information Technologies Consultant Home S.A. de C.V. —Querétaro, Qro.
- Home Office (Desde casa)
- Oracle
- Administración de personal
- Servicio al cliente
Tax Analyst - VAT Refunds/ Analista de Impuestos - Devoluciones de IVA
SIG Group —Querétaro, Qro.
- Microsoft Excel
- ERP systems
- Inglés
2d
Senior Especialist -Direct Taxes & Tax Compliance Lead
SIG Group —Querétaro, Qro.
- Microsoft Excel
- ERP systems
- Inglés
2d
PC & Warehouse Intern
Autoliv Mexico —Querétaro, Qro.
- Microsoft Excel
- Análisis de datos
- Inglés
Integration Engineer I
Nordic —Querétaro, Qro.
- Tiempo completo
- Licenciatura
- Disponible para viajar
10d
Service Now Developer
Nordic —Querétaro, Qro.
- Tiempo completo
- Oracle
- Administración de personal
- CAD
Launch Engineer
Harman International —Querétaro, Qro.
- Administración de personal
- Inglés
- Licenciatura
20h
Essbase / EPM Engineer
Autoliv Mexico —Querétaro, Qro.
- Licenciatura
Project Buyer
Autoliv Inc. —Querétaro, Qro.
- Inglés
- Negocios
Senior SAP Solution Analyst
O-I —Querétaro, Qro.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Informática
- Experiencia en ventas
Postulación rápida
3d
Project Buyer
Autoliv Mexico —Querétaro, Qro.
- Inglés
- Negocios
Safety, Health & Environmental Intern
Leybold GmbH —Querétaro, Qro.
- Sin necesidad de experiencia
Civil Project Engineer
SIG Group —Querétaro, Qro.
- AutoCAD
- Administración de personal
- Inglés
2d
Field Sales
AMR Regional Office —Querétaro, Qro.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
Maintenance Supervisor
Eaton —Santa Rosa de Jáuregui, Qro.
- Mantenimiento
- Ensamblaje
- Licenciatura
9d
Electromechanical Design Engineer
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- AutoCAD
- Administración de personal
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Essbase / EPM Engineer
Autoliv Inc. —Querétaro, Qro.
- Licenciatura
Safety, Health & Environmental Intern
Atlas Copco Group —Querétaro, Qro.
- Sin necesidad de experiencia
Practicante (Calidad)
Autoliv Mexico —Querétaro, Qro.
- Inglés
- Licenciatura
Practicante (Calidad)
Autoliv Inc. —Querétaro, Qro.
- Inglés
- Licenciatura

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SaaS Technical Account Manager (TAM) «Senior» Remote-Home Office

Information Technologies Consultant Home S.A. de C.V.
Querétaro, Qro.

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Información del empleo

Cualificaciones

Inversión
Oracle
Administración de personal
Plurilingüe
Servicio al cliente
ERP systems
Inglés
Administración de la cadena de suministro
Atención al cliente
SaaS
Gestión de cuentas

Descripción completa del empleo

SaaS Technical Account Manager (TAM)
«Senior» Remote-Home Office

Required Experience in:

We are seeking an experienced Functional Technical Account Manager (TAM) to lead account management, customer engagement, and delivery governance for Oracle managed services projects. The ideal candidate will have strong functional expertise across Oracle SaaS/PaaS applications, particularly Oracle Fusion ERP Finance and/or Supply Chain Management (SCM), including application integrations. Having exposure to Manufacturing domain will be an added advantage.
This role requires a blend of functional knowledge, customer service excellence, project governance, problem management, and the ability to work closely with remote delivery teams to ensure timely and complete resolution of customer issues.
•Location: Mexico.
•Work Model: Hybrid or remote.

•Language Requirements: Professional fluency in Spanish and English is required, including the ability to communicate with customers, delivery teams, and global stakeholders.

•Act as a trusted advisor and primary functional point of contact for customers across managed services engagements.
•Provide strong account management, delivery governance, and customer service support.
•Understand customer business processes, priorities, and critical issues, and coordinate the appropriate response.
•Drive end-to-end resolution of customer-reported issues in collaboration with remote delivery engineers and support teams.
•Review solution design documents, root cause analysis reports, and related delivery documentation.
•Manage customer expectations by providing clear communication, realistic timelines, and regular status updates.
•Mobilize internal teams and organizational resources to address critical customer situations.
•Support continuous improvement of managed services processes through the use of tools, methods, automation, and innovation.
•Stay current with emerging business models, ERP processes, Oracle application features, SaaS/PaaS capabilities, AI-enabled SaaS functionality, and technology trends.
•Help customers maximize business value from their Oracle application investments.
Required Skills and Experience
•Experience in managed services delivery, application support, implementation, or post-production support.
•Strong functional understanding of ERP business processes, especially:
-Order-to-Cash
-Procure-to-Pay
-Finance operations
-Supply Chain Management processes
•Prior Hands-on experience with Oracle Fusion ERP Finance and/or Oracle Fusion SCM would be an advantage
•Familiarity with Oracle SaaS/PaaS application integrations.
•Strong understanding of customer support, issue management, escalation handling, and problem management.
•Ability to review and assess functional solution designs and RCA documentation.
•Excellent customer-facing communication skills with a strong service orientation.
•Ability to work effectively with remote delivery teams, technical teams, and business stakeholders.
•Strong operational discipline, ownership mindset, and attention to detail.
Advanced English 80% Conversational

WE OFFER: Competitive Salary
Payroll + Legal and Superior Benefits

Work area: Anywhere in Mexico/Remote

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implementation support empleos en querétaro, que

SaaS Technical Account Manager (TAM) «Senior» Remote-Home Office

Tax Analyst - VAT Refunds/ Analista de Impuestos - Devoluciones de IVA

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PC & Warehouse Intern

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Launch Engineer

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Project Buyer

Senior SAP Solution Analyst

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Safety, Health & Environmental Intern

Civil Project Engineer

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Electromechanical Design Engineer

Essbase / EPM Engineer

Safety, Health & Environmental Intern

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