7 publicaciones de empleo destacadas en software development engineer i (¡Están contratando!)

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Technical Support Analyst

Ford Motor Company -
Naucalpan, Méx.

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Información del empleo

Cualificaciones

Ingeniería mecánica
Inglés
Licenciatura
Uso de computadora

Descripción completa del empleo

Job ID

63952

Category

Marketing & Sales

Location

Naucalpan de Juárez, Mexico

Work Type

Hybrid

In this dynamic role, you will collaborate closely with dealer technicians and cross-functional teams to resolve complex vehicle issues. You will:

Support dealer network: Partner directly with Ford and Lincoln Dealers to diagnose, repair, and resolve customer vehicle concerns.
Provide technical guidance: Offer expert support on diagnostic tools and software protocols via multi-channel platforms (Phone, Web/GTAC, and See What I See [SWIS] technology).
Streamline parts availability: Interface with the SP&L Warehouse, Field Engineers, and management to ensure the availability of critical and high-demand parts.
Collaborate internally: Provide technical assistance to the Customer Relations Center (CRC) and offer mentorship to other team members.
Stay ahead of the curve: Participate in continuous training and development on emerging and upcoming automotive technologies.

Dealer & Internal Collaboration: Serve as the key interface between dealer service personnel (Service Managers, Shop Foremen, Technicians) and internal Ford Motor Company departments (Product Concern, Quality, Recall, Warranty, and Service Publications).
Technical Leadership: Act as a thought leader in diagnostic processes, driving forward-thinking methods for problem identification and resolution.
Cross-Functional Partnership: Collaborate across Ford Pro to develop technical analyses and documentation, effectively communicating insights to Quality, management, and executive teams.
Operational Excellence: Drive key performance metrics to optimize uptime for immobilized vehicles, boost dealer shop productivity, improve Fixed Right First Time (FIRTFT) rates, and enhance the customer experience.

Education: Bachelor’s degree in an automotive-related field (e.g., Automotive Technology/Management, Advanced Vehicle Systems, Automotive Engineering, Mechanical Engineering, or related).
Experience: 1–2 years of hands-on automotive service, diagnostics, and repair experience is highly desirable.
Technical Skills: Strong technical competency, proficient computer skills, and familiarity with diagnostic software.
Soft Skills: Excellent problem-solving and critical-thinking abilities, combined with a strong sense of accountability and teamwork.
Language: Upper-Intermediate to Advanced English proficiency (B2/C1), with the ability to confidently hold technical and business conversations.

DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

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