About Us
We are a technology company specializing in Nearshore IT Staffing. We connect high-level tech talent with rapidly growing companies, guiding our clients through everything from finding the perfect match to seamless team integration and continuity.
We are looking for an Account Manager with a strong commercial and operational mindset. In this high-impact role, you will balance client relationship management with hands-on IT recruitment delivery.
What You Will DoAccount Management
- Client Onboarding: Coordinate collaborative onboardings and lead kick-off sessions with new clients.
- Account Health: Provide continuous follow-up on active accounts, managing satisfaction, Work Order (WO) renewals, salary adjustments, and hourly cut-offs.
- Performance & Retention: Handle performance issues or offboardings, triggering replacement requests for the recruitment team.
- Growth: Utilize cost calculators to identify and capture expansion opportunities within existing accounts.
Staffing Delivery (End-to-End Recruitment)
- Vacancy Ownership: Receive job orders from the commercial team, define search strategies, and manage the full recruitment life cycle.
- Candidate Presentation: Screen profiles, validate profit margins, and pitch candidates with clear pricing to the client.
- Pipeline Management: Drive the active vacancy pipeline to closure, keeping clients informed at every step.
- Velocity: Maintain an excellent Time to First Submission (TTFS) as a leading indicator of speed and successful placement.
Requirements
- Experience: Proven track record in B2B Account Management or Customer Success, preferably within staffing or professional services.
- IT Recruitment: Solid background in IT or nearshore recruitment (sourcing, screening, pipeline management, and placement).
- Multitasking: Ability to manage multiple accounts and tech vacancies simultaneously without dropping the ball.
- Communication: Assertive communication skills to handle client pushback, performance issues, and contract adjustments.
- Tech Literacy: Ability to evaluate technical IT profiles (Developers, QA, DevOps, PMs, Architects).
- Staffing Knowledge: Familiarity with the nearshore staffing model (Work Orders, hiring regimes, liquidation factors, and billing).
- Tools: Basic handling of staffing cost calculators, ATS (Applicant Tracking Systems), and CRMs.
- Market Insight: General knowledge of the LATAM tech talent market (roles, stacks, and seniorities).
- Metrics: Familiarity with KPIs like account retention, NRR, TTFS, and conversion rates.
- Language: English C1 (Advanced) – Fluent professional communication with international clients and candidates is mandatory.
Nice to Have (Desirable)
- Customer Success Certification (CS Academy, Gainsight, SuccessHACKER, or equivalent).
- LinkedIn Recruiter Certification or formal Technical Recruiting training.
What We Offer
- 100% Remote Work (Work from anywhere in LATAM).
- Professional Development and continuous learning opportunities.
- High-Impact Projects with global visibility.
- International Exposure to clients and cross-border teams.
- Customized Benefits Package tailored to your specific needs.
Apply now!
Sueldo: $13,482.70 - $27,877.21 al mes
Pregunta(s) de postulación:
- ¿Cuantos años de experiencia tienes como Account Manager?
Idioma:
- inglés avanzando (C1 +) (Obligatorio)
Lugar de trabajo: Empleo remoto
