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Senior Application Support Engineer
EPAM Systems, Inc. —Guadalajara, Jal.
- Azure
- Administración de personal
- DevOps
- Vacaciones adicionales o permisos con goce de sueldo
1d

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Senior Application Support Engineer

EPAM Systems, Inc. -
Guadalajara, Jal.

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Información del empleo

Hace 1 día

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Jira
Crystal Reports
Azure
Administración de personal
DevOps
Inglés
Experiencia en bases de datos
Confluence
SaaS

Descripción completa del empleo

We are hiring a Senior Application Support Engineer to support a GxP-compliant Clinical Development Platforms product used across late science teams. You will work within a BizDevOps setup alongside Product and DevOps leads to run reliable releases, handle L2/L3 support, and drive enhancements end to end—apply now.

Responsibilities

Build, test, deploy, and release fixes by following standard SDLC and ITIL processes using Agile methodology
Implement application enhancements and perform application upgrades as needed while embracing challenging tasks and requirements
Own assigned L2/L3 tickets and tasks and drive them through to closure
Troubleshoot application issues by analyzing application logs and doing a dry run of the application code, delivering fixes through application code changes when required
Resolve user-reported issues within defined timelines according to internal SLA/OLA standards
Monitor ticketing queues and other support channels proactively to acknowledge and respond quickly while meeting defined response SLA
Coordinate with internal teams and vendors as needed to address application issues and support project needs
Communicate planned and unplanned outages promptly and thoroughly, lead outage calls, and drive issues to resolution
Maintain strong documentation practices by creating KBAs and publishing them to enable faster issue and ticket resolution
Create backlog items, Stories, and Epics in JIRA as appropriate and execute them based on business priority
Promote collaborator engagement across the team and stakeholders
Continuously learn and upskill in line with the organization's goals and evolving demands

Requirements

Hands-on experience of 3+ years with analytical and reporting tools such as Crystal Reports, Microstrategy, or Business Object
Added advantage of a background in data engineering and data pipelines for this position
Practical experience with inbound and outbound integration and data Extract Transform and Load (ETL) processes
Ability to collaborate effectively in multi-functional teams across programming, biostatistics, data management, and clinical sciences
Working knowledge of relational databases and experience using multiple clinical data management systems
Excellent written and verbal communication skills with strong relationship management
Familiarity with JIRA, Confluence, and BitBucket in day-to-day delivery and support
Proven exposure to Cloud Platforms such as AWS and AZURE
Self-driven approach with the ability to work independently with minimal supervision in fast-changing programs
English proficiency at B2 (Upper-Intermediate) level or higher

Nice to have

Knowledge of change management processes in a GxP validated SaaS environment
Understanding of Agile/Scrum methodology and ways of working
Engineering mindset to help design and implement Clinical Data Solutions aligned to the Products on Platform delivery model
Ability to manage diverse stakeholders and deliver outcomes with a high degree of satisfaction

We offer

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

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