3 publicaciones de empleo destacadas de cloud devops en jalisco (¡Están contratando!)

Application Support Engineer
EPAM Systems, Inc. —Guadalajara, Jal.
- Azure
- Administración de personal
- DevOps
- Vacaciones adicionales o permisos con goce de sueldo
4h
Senior Application Support Engineer
EPAM Systems, Inc. —Guadalajara, Jal.
- Azure
- Administración de personal
- DevOps
- Vacaciones adicionales o permisos con goce de sueldo
4h
Desarrollador Senior IBM Business Automation Workflow (BAW)
Emergys —Guadalajara, Jal.
- Oracle
- DevOps
- Inglés

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Senior Test Engineer
Cadence Design Systems —Guadalajara, Jal.
Interface with CMs and Production Engineers to setup and support automated system testing and board Test Cells.

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Application Support Engineer

EPAM Systems, Inc. -
Guadalajara, Jal.

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Información del empleo

Hace 4 horas

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Jira
Crystal Reports
Azure
Administración de personal
DevOps
Inglés
Experiencia en bases de datos
Confluence
SaaS

Descripción completa del empleo

We are looking for an Application Support Engineer to join the R&D IT Solution Delivery Team to manage and maintain the product, which is GxP compliant, part of Clinical Development Platforms and is used across late science teams across all therapeutic areas. You will be a part of the BizDevOps team, therefore will be responsible for working cross-functionally with other team members such as the Product Lead, the DevOps Lead and technical engineers.

Responsibilities

Build, test, deploy and release fixes by following the standard SDLC and ITIL process using Agile methodology
Work on application enhancements and application upgrades when necessary, while remaining open to challenging tasks and requirements when needed
Take ownership of the assigned L2/L3 level tickets/tasks and drive them to closure
Troubleshoot application issues by referring to the application logs and by a dry run of the application code, spotting and providing a fix through application code changes if necessary
Resolution of user reported issues within the defined timelines as per the internal SLA/OLA standards
Proactive monitoring of the ticketing queues and other support channels to quickly acknowledge and respond to user reported issues while meeting the defined response SLA
Liaise with other internal teams and vendors as applicable for addressing an application issue and in case of any project need
Send detailed and timely communication to users in case of planned/unplanned outage, leading an outage call and driving it to resolution
Follow good documentation practices such as creating KBAs and publishing them for quicker and easier access to better address the issues/tickets
Create backlogs/Story/Epic in JIRA as appropriate and work on it based on the business priority
Drive collaborator engagement
Constantly thrive to learn and upskill according to the organization's goals and demands

Requirements

2+ years of working experience in any of the analytical and reporting tools such as Crystal Reports, Microstrategy or Business Object
Background in data engineering and data pipelines will be an advantage for this role
Experience in working inbound and outbound integration and data Extract Transform and Load (ETL)
Capability to work effectively as a member of multi-functional teams across programming, biostatistics, data management and clinical sciences
Knowledge of relational databases and experience using multiple clinical data management systems
Excellent written, verbal communication and relationship management skills
Familiarity with JIRA, Confluence and BitBucket
Expertise in Cloud Platforms such as AWS and AZURE
Able to work independently with minimum supervision, with self-motivation and an ability to contribute to rapidly evolving programs
English proficiency at B2 level or higher

Nice to have

Knowledge of change management process in GxP validated SaaS environment
Understanding of Agile/Scrum methodology
Engineering mindset to help design and implement a Clinical Data Solutions adhering to Products on Platform delivery model
Capability to manage diverse stakeholders and ensure delivery to a high degree of satisfaction

We offer

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

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