19 publicaciones de empleo destacadas en telecom solutions (¡Están contratando!)

Customer Support Specialist
Epicor —Monterrey, N. L.
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- Servicio al cliente
- ERP systems
- Mantenimiento
ERP Expert Support
Epicor —Monterrey, N. L.
- Tiempo completo
- Servicio al cliente
- ERP systems
- Mantenimiento
Service Operations Program Manager
Ciena —Zapopan, Jal.
- Tiempo completo
- Administración de personal
- PMP
- ERP systems
Analista de Impuestos
Hubbell Incorporated —Apodaca, N. L.
- Microsoft Excel
- Inglés
- Experiencia en impuestos
5002 Body Design & Release Engineer SR
ALTEN MÉXICO —Querétaro, Qro.
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Seguro de la vista
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4d
Senior Project Manager
ATEME —Naucalpan, Méx.
- Trabajo híbrido
- Administración de personal
- Informática
- PMP
Gualapack Mexico - Corporate IS System Engineer
GualaPack Spa —Puebla, Pue.
- Informática
- Inglés
- Licenciatura
IT Sourcing Specialist
Corning —Obispado, N. L.
- Administración de personal
- ERP systems
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
1d
IT Procurement Analyst
Corning —Obispado, N. L.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
1d
Consultor Senior de Desarrollo OSM -2619
Xideral —Miguel Hidalgo, CDMX
- Oracle
- Informática
- DevOps
Postulación rápida
VoIP Network Support Technician
VIVANT CORP —México
- Tiempo completo
- Home Office (Desde casa)
- Inglés
Postulación rápida
Network Engineer - Fully Remote - ONLY MEXICO
Scalepex —México
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Licenciatura
- Python
Postulación rápida
2710 - Electronic Hardware Design & Release Engineer ADV
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- C++
Postulación rápida
2709 - Electronic Validation Engineer ADV
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Análisis de datos
- Inglés
Postulación rápida
5003 Chassis Design & Release Engineer Jr
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Ensamblaje
Postulación rápida
Site Reliability Engineer
Tyk Technologies —México
- Home Office (Desde casa)
- Azure
- Administración de personal
- Linux
Postulación rápida
10d
5006 Interiors DRE Jr
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Ensamblaje
- Seguro dental
- Seguro de la vista
Postulación rápida
5007- Interiors Design Release Engineer DRE Med.
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Ensamblaje
- Seguro dental
- Seguro de la vista
Postulación rápida
5008 Interiors Design & Release Engineer SR
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Seguro dental
- Seguro de la vista
Postulación rápida

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Customer Support Specialist

Epicor -
Monterrey, N. L.

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Información del empleo

Tiempo completo

Beneficios

Programa de tutoría a empleados

Cualificaciones

Ingeniería mecánica
Cuentas por cobrar
Servicio al cliente
ERP systems
Mantenimiento
Inglés
Experiencia en bases de datos
SQL
Atención al cliente
Recursos humanos
Experiencia en manufactura
Habilidades de comunicación

Descripción completa del empleo

As a Customer Support Specialist based in our Support Centre in Monterrey, Mexico, you will provide technical support via phone, email, and fax. You will be responsible for responding to client calls professionally, providing appropriate solutions and advice, and ensuring service quality levels are maintained. We are seeking applicants with excellent verbal communication skills, strong analytical and troubleshooting abilities, and a service-oriented mindset.

What you will be doing:

Respond to client calls in a professional manner, providing appropriate solutions and advice
Interact with clients in performing complex testing, support and troubleshooting technical functions remotely.
Ensuring Service Quality levels are maintained and adhered to
Ensuring all issues are handled in a timely manner
Reviewing outstanding issues, ensuring clients are kept informed of progress
Attending relevant Epicor product training courses, in-line with our internal certification scheme

What you will likely bring:

Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain-related fields (Industrial Engineering, Mechanical Engineering).
Minimum of three years related experience (preferred but not essential), with customer service experience being valued.
Excellent verbal communication skills, with fluency in English (written and spoken).
Strong skills for analysis, troubleshooting, and problem-solving, with the ability to work independently with minimal supervision and to prioritize tasks in a stressful environment.
Willingness to learn and explore new technologies.
Demonstrated expertise in meeting business needs with technology solutions, with ERP knowledge being highly advantageous.

What could set you apart:

Manufacturing/Supply Chain: Exposure to production environments with an understanding of manufacturing concepts, terminology, processes, procedures, and operations. Knowledge of computerized Manufacturing Planning and Control (MPC) systems is preferred, and customer service experience is valued.

Accounting/Finance: Experience with Accounts Receivable (AR), Accounts Payable (AP), General Ledger, Inventory/Work In Process, Financial Reporting/Statements, General Ledger account reconciliation, Job Costing, Fixed Assets, and multi-company consolidations.

Technical: Experience in IT production environments, including maintenance and adjustments in configurations, management of Microsoft operating systems, general IT knowledge, database administration, programming in SQL, basic networking and telecom knowledge, and understanding of database coding processes.

#LI-JI1 #LI-HYBRID

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners .

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Recruiter:

Antonio Ibarra Bustillos

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