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IT Service Management (ITSM) Specialist
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
Postulación rápida
Network Engineer - Fully Remote - ONLY MEXICO
Scalepex —México
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Licenciatura
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Postulación rápida
Business Unit Analyst
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
Cloud Architect/engineer
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Informática
- Licenciatura
Postulación rápida
2710 - Electronic Hardware Design & Release Engineer ADV
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- C++
Postulación rápida
2709 - Electronic Validation Engineer ADV
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Análisis de datos
- Inglés
Postulación rápida
5003 Chassis Design & Release Engineer Jr
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Ensamblaje
Postulación rápida
Site Reliability Engineer
Tyk Technologies —México
- Home Office (Desde casa)
- Azure
- Administración de personal
- Linux
Postulación rápida
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5006 Interiors DRE Jr
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Ensamblaje
- Seguro dental
- Seguro de la vista
Postulación rápida
5007- Interiors Design Release Engineer DRE Med.
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Ensamblaje
- Seguro dental
- Seguro de la vista
Postulación rápida
5008 Interiors Design & Release Engineer SR
ALTEN MÉXICO —México
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Seguro dental
- Seguro de la vista
Postulación rápida

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IT Service Management (ITSM) Specialist

ALTEN MÉXICO -
México

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Informática
Gestión de incidentes
Gestión de servicios de TI
Inglés
Licenciatura
Tecnologías de la información

Descripción completa del empleo

Welcome to ALTEN Mexico! We are a leading engineering and technology company that specializes in providing innovative solutions across various industries including Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. With over 30 years of experience and a strong global presence in 30 countries, ALTEN Group employs over 54,000 dedicated engineers who are committed to delivering excellence.

ALTEN Mexico is looking for an IT Service Management (ITSM) Specialist to join our dynamic team. The successful candidate will play a vital role in implementing and maintaining IT Service Management processes, ensuring that IT services are delivered effectively and efficiently to meet business needs.

Responsibilities:

Develop, implement, and manage ITSM processes aligned with best practices (ITIL).
Facilitate service desk operations, ensuring high levels of customer satisfaction and timely resolution of incidents and requests.
Monitor and analyze service level agreements (SLAs) and key performance indicators (KPIs) to ensure compliance and drive improvements.
Conduct regular reviews of ITSM processes and tools, identifying opportunities for enhancements.
Collaborate with cross-functional teams to improve service delivery and support incident management, change management, problem management, and other ITSM processes.
Provide training and support to staff and stakeholders on ITSM tools and processes, promoting a culture of service excellence.
Drive continual service improvement initiatives, integrating user feedback and industry best practices.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
Are welcome JR, MID or Sr profiles with experience in ITIL framework, service desk management, incident and problem management.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills to effectively collaborate with teams and stakeholders.
Ability to work independently and handle multiple priorities.
ITIL certification is a plus.
Fluent in English, both written and spoken.

Benefits

Competitive salary
Above-law benefits
Career growth and development plan
Remote work scheme
Support for home office setup

Postulación rápida

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IT Service Management (ITSM) Specialist

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