Job Title: Bilingual Medical Virtual Assistant
Job Code: [PI-WAT]
Position Type: Part-Time
Work Hours: 9:30 AM – 1:30 PM Eastern Daylight Time, Monday – Friday
This remote position supports both clinical operations initiatives, playing a vital role in building client relationships and managing front-desk responsibilities
Job Responsibilities:
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Handle appointment scheduling, confirmations, and reminders via phone, text, or email.
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Manage patient intake and front desk communications, ensuring smooth onboarding and client interaction.
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Maintain accurate and confidential patient records and files.
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Support insurance verification, pre-authorizations, and billing coordination, including following up on claims when needed.
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Serve as the primary point of contact for patient outreach and follow-ups with families or guardians.
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Utilize telehealth platforms to assist with session coordination and troubleshooting.
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Answer inbound calls in a professional, friendly, and bilingual manner.
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Prioritize and respond to emails, texts, and client inquiries efficiently.
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Ensure clear and compassionate communication with clients and their families.
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Lead outreach effort via email and phone by connecting with local preschools, schools, pediatricians, neurologists, other healthcare providers, and community centers
Requirements
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Fluent in English and Spanish (spoken and written) – a must.
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Previous experience in a healthcare setting or with ABA therapy is preferred, but not required.
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Comfortable handling insurance processes, including pre-authorizations and verifications.
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Strong communication and interpersonal skills with the ability to speak confidently with clients and providers.
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Familiarity with Google Workspace (Docs, Sheets, Calendar, Gmail) and telehealth platforms.
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Experience with or willingness to learn Central Reach (preferred).
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Experience managing social media accounts for a business or practice.
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Background in content planning or digital marketing (even basic level).
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Familiarity with HIPAA and confidentiality standards.
Basic requirements
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Must be proficient in speaking and writing English very clearly
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Must have relevant work experience
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Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
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Must be available for video meetings with your camera on (when needed)
Technical requirements
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Device: Reliable laptop or desktop computer.
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Internet: High-speed connection (minimum 25 Mbps).
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Audio: Noise-canceling headset.
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Video: Webcam for virtual meetings.
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Workspace: Quiet, professional environment.
Benefits
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Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
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Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
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HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
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Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
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Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
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Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
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Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
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Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
