Tech Supp Remote III (BTW) in BT West
Unique Skills:
- English written and spoken
- ITIL Certifications or deep knowledge is required
- Experience of 2 years on ITSM platforms like Service Now or similar.
- Windows 10, 11, latest IOS and mobile support experience a must.
- Able to manipulate boxes with monitors, computers, and personal equipment to be deployed to users in their work site, including floor shop, offices, 2nd floors, other buildings.
- Customer Service, Collaboration, Teamwork a must.
- O365, Azure fundamentals certifications are a plus
- Thermal printers support and configuration (Zebra, Honeywell, etc)
- Visa
Bachelor's Degree Computer Science required. 3 years of experience sufficient to successfully perform the essential functions of the job.
Position Purpose:
The IT Support Specialist will support customers with technical problems they may encounter in the operation of software, hardware, and operating systems.
Principle Duties and Responsibilities:
Essential Functions:
- Technical support, deploy hardware requested through SRMS, on site hands on support for other BT teams .
- Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity .
- Troubleshoots different software packages, hardware devices, and other peripherals .
- Support a complex and fast-paced environment with outstanding attention to customer satisfaction .
- Replaces hardware or software as needed .
- Assists user community in software and hardware problem resolution .
- Logs calls and takes appropriate action to ensure a satisfactory response within specified time frames for the user community .
- Maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials .
- Keeps up to date with current trends and is prepared to make recommendations .
- Keeps customer log updated .
- Produces support documentation.
Additional Functions:
- Other responsibilities include providing onsite support to remote Network and Server Support personnel, installing hardware/software, authoring and maintaining system documentation, troubleshooting and providing general desktop support, interacting with users and vendors while ensuring that requests are completed with a high degree of professionalism.
Perform other duties as assigned.
Other Requirements:
- Experience with Windows Desktop Operating Systems.
- Experience supporting Apple IOS and MACOS devices.
- Knowledge and experience related to TCP/IP networking, external connectivity and telephone systems also preferred.
- Experience supporting MS Office applications and Microsoft Office 365 cloud required.
- Ability to function independently (off-site) with general guidance from an IT manager and also function as an effective team player.
- Ability to prioritize and multi-task.
- Effective oral and written communication skills, including user training and interpersonal skills required.
- A strong understanding of a wide variety of personal computing equipment and software.
- Ability to follow manuals and read complex instructions.
- Ability to operate a variety of standard office equipment including personal computers, multifunction printers, scanners.
- Responsible experience in a support capacity in a user-oriented environment.
Additional Information
Requisition Number: 232767
Posting Type: Internal-External
Department: J0804-BTW Infrstructure
Category: Information Systems
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Salary Grade:37
Number of Openings: 1
Posting End Date: [[custPostEndDate]]
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
Job Segment: Cloud, Aerospace, Network, Information Systems, Technology, Aviation
