Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Infrastructure and Onsite Services (IOS) is a global unit with approximately 1200 employees and consultants in most of Volvo Group’s locations. The mission of the IOS unit is to enable digitalization through the end-user and IT infrastructure services, ensuring that Volvo businesses are provided with the right end-user tools and services at the agreed quality at an optimal cost. At factories, warehouses, and small sites, IOS also facilitates infrastructure demand liaison and delivery execution for IT services through local presence and in partnership with global providers.
The Professional Support Specialist is the local representation of the Infrastructure and Onsite Services group (IOS) in the Volvo Group Trucks facility in Monterrey, MX. Working with regional and global colleagues to deliver application support and new, upgraded infrastructure for business solutions is critical in this role. This includes but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and specialized factory devices such as bar code scanners, forklift mounted hardware and specialized printing technology. These technologies are highly standardized and are conducted according to standard processes and methodologies. According to Standard Operating Environment (SOE) specifications, most server and network hardware are configured typically throughout Volvo’s global network.
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Support critical production applications and IT infrastructure solutions.
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Drive the identification and escalation of problems in supported services and solutions.
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Secure preventive maintenance and pre-checks to keep the quality of services.
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Follow cyber-security requirements and raise security issues discovered.
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Contribute to knowledge management and the documentation of errors and known workaround
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Execute time-critical support of industrial IT solutions.
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Collaborate with global support technicians and local cross-functional groups in troubleshooting Infrastructure and end-user problems, using all available resources such as personal skills, vendor documentation, and online knowledge bases.
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Use delegated authority from global operations teams to manage local infrastructure solutions.
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Provide continual communication/feedback to end-users to understand their requirements and set the appropriate expectations.
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Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals
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Install, configure, and support various handheld barcode scanning devices.
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Install, configure, and support specialized thermal and laser printers.
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Perform scheduled/unscheduled upgrades to IT devices to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.
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Image & configure new and existing machines to end-user expectations.
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Deploy new computers to end-users by transporting equipment via handcart and personal/company vehicle, which involves lifting to 50 lbs.
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Ability to produce documentation for Knowledgebase solutions
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Rotational on-call support.
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Participate in global projects that impact the local business, as needed.
This position performs analytical, technical, and administrative work to support local and remote end-users and production lines. Additionally, this position utilizes global processes to achieve the results. The IOS goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel & work overtime, and, most importantly, working as a team.
Expected Schedule:
Work hours are from 6:00 am to 3:30 pm Mon - Friday.
Depending on business conditions/demand, working hours of the daily shift may change, and work on weekends or other shifts can be required.
On the Job training for the first 3-6 months on the 1st shift (6 am – 3:30 pm).
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
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5+ years of IT experience, including business applications, infrastructure, and end-user support.
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2+ years of experience supporting a fast-paced manufacturing/industrial environment.
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Advance knowledge supporting the following technologies:
PCs, Laptops, Printers, Bar Code Scanners
Windows OS (2010 or higher versions)
Microsoft Office (365 or higher versions)
Industrial applications (Manufacturing, Supply Chain)
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Lean Manufacturing / Continuous improvement mindset for business value creation through the implementation of new IT solutions, automation, process standardization, quality checklists, etc.
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Excellent Problem-Solving skills with a focus on eliminating IT issues repetition.
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ITIL intermediate knowledge/experience.
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Agile Framework and Product Management.
Desirable Competencies/Certificates
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Volvo dedicated business applications for factories such as ECS (Execution Control System), VD (Virtual Device), GASS (Global Assembly Steering System), etc.
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Intermediate Project Management skills.
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IIoT – ThingWorxs Platform
Certificates
- Microsoft Power Tools (PowerBI, PowerApps, Power Automation)
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CompTIA A+
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ITIL V4 Foundation
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SCRUM Master Certificate (PS1)
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Scaled Agile Framework (SAFe)
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Cisco CCNA
Education Required
Bachelor’s degree in computer information systems or equivalent work experience.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
At the Volvo Group, we are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Trucks Technology & Industrial Division hire team players who are ready to create real customer impact. Our decentralized teams work close to our customers, with speed and autonomy, to build what they truly need.
Join us to collaborate on innovative, sustainable technologies that redefine how we design, build, and deliver value. Bring your curiosity, your expertise, and your collaborative energy, and together, we’ll turn bold ideas into tangible solutions for our customers and contribute to a more sustainable tomorrow.
