15 publicaciones de empleo destacadas de lead test development en guadalajara, jal (¡Están contratando!)

Onboarding Technician
Nextiva —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Inglés
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
1d
Lead Software Engineer
Toshiba Global Commerce Solutions - External —Guadalajara, Jal.
- Azure
- Informática
- Java
Postulación rápida
22h
Fullstack Engineer
Zoolatech —Guadalajara, Jal.
- Informática
- Inglés
- Java
7d
SAP SD Consultant (O2C)
Bosch Group —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Experiencia en ventas
- Disponible para viajar
- Desarrollo de software
- Programa de referidos
Postulación rápida
Senior DevOps Engineer
Nextiva —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Informática
- DevOps
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
1d
Senior Software Engineer, Full-Stack - Applications
C3 AI —Guadalajara, Jal.
- Informática
- Java
- Experiencia en bases de datos
Sr. Embedded SW Engineer I - ASW component
Bosch Group —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Inglés
- Capacidad analítica
- Desarrollo de software
Postulación rápida
Sr. Embedded SW Engineer I - AUTOSAR
Bosch Group —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Inglés
- Desarrollo de software
- Habilidades de comunicación
Postulación rápida
Test Lead
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Azure
- Administración de personal
- DevOps
14h
Test Manager
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Azure
- Administración de personal
- DevOps
14h
Sr. Product Owner
CSG —Guadalajara, Jal.
- Tiempo completo
- Azure
- Administración de personal
- DevOps
- Seguro de la vista
18h
Solns Eng Consulting, Advanced
Keysight Technologies, Inc. —Tlaquepaque, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- ERP systems
- Inglés
8h
Ingeniero IV
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
15h
In-circuit Test Solutions Engineer, Expert
Keysight Technologies, Inc. —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- PMP
- Inglés
8h
Senior Software Developer (Java/SpringBoot)
Luxoft —Guadalajara, Jal.
- Inglés
- Java
- SQL
20h

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Onboarding Technician
Nextiva —Guadalajara, Jal.
Work-Life Balance ️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first…
1d
Lead Software Engineer
Toshiba Global Commerce Solutions - External —Guadalajara, Jal.
8 to 10 years of professional software development experience with current, daily hands-on coding and prototyping in modern technology stacks.
Postulación rápida
22h

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Onboarding Technician

Nextiva -
Guadalajara, Jal.

Postúlate ahora

Información del empleo

Tiempo completo
Hace 1 día

Beneficios

Seguro dental
Vacaciones adicionales o permisos con goce de sueldo
Seguro de la vista
Seguro de vida

Cualificaciones

Servicio al cliente
Inglés
Microsoft Office
VoIP

Descripción completa del empleo

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.

The Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of Nextiva’s platform. This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience.

Key Responsibilities

Assist customers with initial account setup via phone and screen share
Guide customers through login, configuration, and product functionality
Configure accounts, call flows, and devices with accuracy and attention to detail
Perform network checks and basic troubleshooting
Test configurations to ensure successful implementation
Deliver customer training on features and product usage
Meet daily productivity and performance metrics (appointments, call handling, completion rates)
Handle both inbound onboarding calls and scheduled appointments
Cross-functional collaboration: Partner with teams such as Sales, Product Support, CRM, and other internal groups to improve the overall customer experience

AI & Future-Focused Responsibilities

Demonstrate interest in AI tools and automation in customer support/onboarding workflows
Collaborate with AI-driven onboarding systems by handling escalations or edge cases AI cannot resolve
Contribute insights to improve AI onboarding agents based on real customer scenarios
Adapt to a future-state environment where onboarding is increasingly AI-assisted and backend-focused

Qualifications

Proficient English (written and verbal communication)
Experience in a customer-facing or support role
Strong problem-solving and troubleshooting skills
Strong communication and active listening skills
Commitment to delivering amazing customer service
Attention to detail and time management
Basic technical aptitude (software support, device setup, networking fundamentals)
Ability to work evening/night shifts aligned to U.S. business hours (Mon–Fri 4:00 pm – 3:00 am)

Preferred

Experience with CRM tools
Microsoft Office proficiency
VoIP experience preferred
Basic networking knowledge
Exposure to or curiosity about AI tools, automation, or prompt-based systems

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

Health - Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
Insurance - Life Insurance (24 times your monthly salary)
Work-Life Balance ️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
Financial Security - Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
Wellness ‍- Employee Assistance Program and comprehensive wellness initiatives
Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-SP1 #LI-ONSITE

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about?

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Refina tu búsqueda

lead test development empleos en guadalajara, jal

Onboarding Technician

Lead Software Engineer

Fullstack Engineer

SAP SD Consultant (O2C)

Senior DevOps Engineer

Senior Software Engineer, Full-Stack - Applications

Sr. Embedded SW Engineer I - ASW component

Sr. Embedded SW Engineer I - AUTOSAR

Test Lead

Test Manager

Sr. Product Owner

Solns Eng Consulting, Advanced

Ingeniero IV

In-circuit Test Solutions Engineer, Expert

Senior Software Developer (Java/SpringBoot)

Other jobs to consider

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