20 publicaciones de empleo destacadas de analytics specialist en granada, dif (¡Están contratando!)

SiteOps Specialist
EarnIn —Ciudad de México, CDMX
- Liderazgo
Postulación rápida
Performance Specialist
Grupo Capqtus —Ciudad de México, CDMX
- Salesforce
- Gestión de venta al por menor
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Product Line Specialist
Cargill —Ciudad de México, CDMX
- Inglés
Marketing Procurement Specialist
PPG —Miguel Hidalgo, CDMX
- Tiempo completo
- Inglés
- Mejora continua
- Presencial
Postulación rápida
Senior Paid Social Specialist – Consumer
DoorDash Mexico —Ciudad de México, CDMX
- Microsoft Excel
- Análisis de datos
- Inglés
Postulación rápida
6d
Social Media Manager
OLIVER Agency - Mexico —Ciudad de México, CDMX
- Administración de personal
- Gestión de redes sociales
- Inglés
Postulación rápida
2d
Paid Media Specialist - Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Inglés
- Presencial
Vendor Specialist, Retail, MX Retail TCEE
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
6d
Sr. Vendor Specialist, PC, TCEE
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- SQL
6d
Marketing Resource Manager
REGEX SEO —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Habilidades de organización
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
SEO Team Lead
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Licenciatura
- Liderazgo
Postulación rápida
Lead Product Manager, Acquisition (scribd.com)
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- CAD
- Gestión de productos
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
4d
SAP FICO Functional Consultant
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Mejora continua
12d
Product Data Specialist - Marketing,
OSRAM S.A. de C.V., Naucalpan, Mexico —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- SQL
Postulación rápida
Success Architect - Sales Cloud
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Salesforce
Travel Trade Specialist
Despegar —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Bilingüe
- Disponibilidad para viajar hasta un 50 %
- Experiencia en ventas
Postulación rápida
Technical Account Manager
Adlook —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
Senior Specialist IT Solution Architect
Nestlé IT —Granada, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
7d
Manager, Recruiting
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
3d
Perfomance Marketing Specialist
Klar Technologies SA de CV SFP —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Análisis de datos
- Inglés
- SQL
Postulación rápida

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SiteOps Specialist

EarnIn -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Cualificaciones

Jira
Respuesta a incidentes
Recursos humanos
Google Analytics
Liderazgo

Descripción completa del empleo

About EarnIn

As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.

We're fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We're growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.

POSITION SUMMARY

The Site Operations team at EarnIn ensures seamless operational efficiency, reliability, and user lifecycle management across Customer Care systems and adjacent tooling through automation, proactive support, and structured processes. As a SiteOps Specialist, you'll sit at the intersection of CX Operations, IT, Security, and Engineering, administering key platforms, driving intake and incident workflows, and maintaining audit/compliance rigor that keeps our tools secure and our teams productive.

This position will be hybrid (2 days per week) based in our Mexico City office, as part of our expanding site locations. EarnIn provides excellent employee benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Palo Alto HQ. Our salary ranges are determined by role, level, and location. We are unable to provide visa sponsorship or immigration support for this position.

WHAT YOU'LL DO

Intake & triage. Own intake and triage for Site Ops requests via our Jira Customer Portal, including general requests, tooling access, and after-hours urgent support; coordinate with on-call as needed and ensure clear handoffs.
Implement agentic workflows. Implement end-to-end agentic workflows that autonomously intake, triage, and resolve routine Site Ops and CX issues (e.g., access requests, tooling fixes, standard configuration changes). Automate repetitive decision steps, surface runbooks and approvals, and provide auditable actions/rollback paths to reduce escalations and MTTR.
Tooling administration. Administer and support CX tooling and related applications (including Zendesk/SunCo, AWS Connect, Sprout Social, Assembled, and Google Analytics) with clear, well-documented procedures and safe configuration practices.
User lifecycle & Okta hygiene. Execute BPO and internal lifecycle operations (onboarding, permissioning, offboarding) with strong Okta hygiene; maintain source-of-truth rosters and access records and ensure changes are auditable.
Audits & remediation. Run recurring user/access audits across Site Ops–administered tools, document findings, and close the loop with stakeholders and Security to remediate access and control gaps.
Vendor escalations & incident support. Coordinate vendor escalations end-to-end: capture context, perform initial troubleshooting, open/track external tickets, and implement fixes or workarounds with partners. Support real-time incident response for agent- and customer-impacting tooling issues.
Cross-functional change coordination. Partner with Engineering, IT, and Security on configuration changes, release gating, and change validation; contribute implementation, rollback, and runbook steps for operational changes.
Documentation & enablement. Create and maintain high-quality runbooks, SOPs, tooling pages, and training content for internal teams and BPO partners; drive adoption and ensure documentation stays current.
Operational health & telemetry. Monitor operational health signals across owned tools; proactively address reliability, access, and performance issues affecting agents or customers and escalate via defined incident paths. Use telemetry to identify trends and measure improvements.

WHAT WE'RE LOOKING FOR

1+ year of hands-on experience administering CX platforms (e.g., Zendesk/SunCo): workflows, queues, routing, triggers/automations, and integrations.
Experience supporting production-grade support environments with high availability and real-time incident response expectations.
Proficiency with operational intake and tracking in Jira; comfortable collaborating across IT, CX, Engineering, and Security.
Demonstrated ownership of user lifecycle and access governance for internal or BPO populations; strong documentation habits (runbooks/workflows/playbooks).
Ability to troubleshoot agent/customer-impacting issues across chat, email, messaging, and voice channels in real time.
Experience with AWS Connect or similar cloud contact center platforms is a plus.
Experience building/implementing agentic workflows is a plus.
Familiarity with learning and workforce platforms used in support orgs (e.g., training and WFM tools) and with operational reporting across systems is a plus.
Experience supporting high-volume, regulated, or 24/7 contact center environments is a plus
Hands-on experience with Okta or identity/access automation (Okta Workflows, SCIM provisioning, etc.) and basic scripting/automation is a plus.

#LI-Remote #LI-Hybrid

A Note on AI in the Hiring Process: EarnIn may use Artificial Intelligence (AI)-powered tools during the hiring process, including tools that generate summaries or notes for interviewers, review resumes, assist with scheduling, or help identify themes across candidate responses and profiles for a given role. Final hiring decisions are made by human interviewers and hiring managers. If you have any concerns about the use of AI in our hiring process, please connect with your recruiter. With your consent, EarnIn may use AI tools to help transcribe or summarize interviews. Recordings are treated as confidential candidate data and are accessible only to authorized hiring personnel. Declining to be recorded will not negatively affect your candidacy or evaluation.

At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.

EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

Postulación rápida

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