This role will be responsible for managing incoming billing queries related to accurate invoicing, and complete contract pay-off summaries. Update customer's contracts, billing plans, PO’s on sales orders and other contract details, handle and process churn. General maintenance of customer master records and maintain high standards and timely communication with cross-functional teams. Additionally, this is role will support all regions including (Australia, Mexico, New Zealand, United Kingdom and the United States).
Key Responsibilities.
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Process customer churn requests.
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Complete customers pay-off requests/contract summaries.
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Compile and coordinate customer credit memos in line with appropriate approval pathways.
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Manage, update and maintain customer billing contracts.
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Manage and complete customer manual billing documentation and associated supporting data.
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Manage and process support cases in relation to customer billing, providing case resolution and support to both internal and external customers within agreed timeframes.
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Promote Vision, Mission, and Key Performance Indicator’s (KPI) set by Global Billing management.
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Support in the production of Weekly/Monthly/KPI reports.
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Work closely with various teams (CSS, AR, Sales Admin) to deliver a quick and efficient service.
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Maintain knowledge and be aware of best practices in own discipline.
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Engage with key stakeholders and customers to understand their level of satisfaction and ensure it’s kept at a high level.
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Actively assist colleagues to drive outstanding results for the business and customer.
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Maintain positive relations between colleagues and communicate project information to the team. Work with others in an open and collaborative manner.
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Actively and engage in team discussions, helping provide ideas and solutions.
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Be proactive in problem-solving for customers while having the ability to pull information from a variety of sources.
WHO YOU ARE (Qualifications)
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Proficiency in English with strong written and verbal communication skills, with the ability to communicate effectively at all levels.
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Experience in working with Microsoft Excel is essential.
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Experience in working with SAP is a plus.
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Experience of working with Salesforce CRM would be an advantage.
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Passionate in customer service and relationship building.
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Excellent coordination and organizational skills.
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Proven success in collaborating with cross-functional teams.
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Willingness to take ownership, be held accountable and achieve a good outcome for all stakeholders.
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Able to work with a diverse array of people, challenging in a non-confrontational way and builds successful working relationships.
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Working knowledge of GPS & fleet management technology is a plus, but not necessary.
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Establishes a course of action for self to ensure work is completed efficiently and effectively, rigorously, manages times and resources effectively.
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Proactive and self-motivated.
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Creative in the approach to problem-solving, quickly convert ideas into action.
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Uses good judgment and achieves value-adding solutions when tasked with overcoming issues.
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Shows good self-management, keeping emotions under control remains positive, and restrains negative reactions.
WHO IS TELETRAC NAVMAN
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.
Teletrac Navman is a Vontier company.
WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s power the way the world moves!
