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Primary purpose of the position:
As a Customer Service Representative specializing in manufacturing, you will be the primary liaison between our customers and our internal production, sales, and logistics teams. Your main goal will be to ensure high customer satisfaction by managing inquiries related to products, orders, lead times, and shipments. This dynamic role requires an organized individual with a sense of urgency and strong problem-solving skills to navigate the complexities of production schedules and delivery timelines
Essential Responsible Areas:
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Serve as the primary point of contact for customer inquiries via phone, email, and chat responding professionally and in a timely manner.
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Process customer orders, changes, and returns efficiently and accurately
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Ensure customer adherence to order guidelines within guidelines and proactively recommend improvements to order management processes
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Coordinate with the graphics, master data, IT, production, shipping and quality departments to track order status, verify delivery dates, expedite shipments, and provide accurate lead times to customers
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Resolve customer complaints and issues regarding orders, billing, or damaged goods, working with internal teams (e.g., Quality Control, Accounting) to find appropriate solutions
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Maintain accurate business data within the ERP system to support order processes
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Provide feedback to management and other departments regarding recurring customer issues and opportunities to facilitate continuous process improvement
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Foster and maintain effective working relationships within the department, division, group, and organization, promoting a positive and productive work environment
Position Requitements and Competencies:
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Customer service experience, preferably within a manufacturing or industrial environment
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Ability to work both independently and collaboratively as part of a team
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A positive attitude, empathy, and patience when dealing with customer concerns
Professional & Education Qualification:
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Job or University related experience
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Ability to handle sensitive and propriety information in a confidential matter
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Regular and predictable attendance
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Ability to work overtime as directed by management
Skills
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ERP Experience, JDE a +
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Ability to work independently within all Microsoft office product suite
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Customer orientation and ability to adapt and respond to different types of characters
Languages
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Essential: English
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Desirable: Spanish, French Canadian
Compensation & Benefits:
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Expected Hiring Salary Range: $####, - $#### (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
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This role will be eligible to participate in the annual incentive compensation plan.
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Please visit our "Total Rewards" page to learn more about Ball’s comprehensive benefits structure.
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Onsite Work Environment: This position requires regular in-person engagement by working on-site. Travel and local commute between Ball locations and other possible non-Ball locations may be required.
- Hybrid On-Site Work Environment: Based in Colorado, this position requires regular in-person engagement by working on-site for { DIRECTOR & ABOVE: four (4) or more days } { BELOW DIRECTOR three (3) or more work days} per work week (with core collaboration days of Tuesday, Wednesday, and Thursday). [Travel and local commute between Ball locations and other possible non-Ball locations may be required.]
When submitting your application to Ball, we encourage you to emphasize your skills, experience, and qualifications that align with the role.
Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation, or any other non-merit characteristic.
Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
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Under Colorado, California, Connecticut, Minnesota, and Pennsylvania law, you have the right to exclude or redact age-related details—such as your date of birth, school attendance dates, or graduation dates—from your resume, cover letter, CV, or other supporting documents (e.g., transcripts, certificates).
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
- This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants.
No agencies please.
