ServiceNow HAM/SAM Developer – JD
The ideal candidate will lead and deliver OOB implementations for HAM and SAM, ensuring robust asset lifecycle processes, data quality, integrations with enterprise systems/tools, and compliance-ready reporting. This role requires strong hands-on configuration skills, data migration experience, and the ability to build/maintain integrations and automation using ServiceNow best practices
Technology:
ServiceNow – Hardware Asset Management, Software Asset Management
Experience level:
- 5+ years’ experience and proven specialization in ServiceNow ITAM implementation
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3+ HAM/SAM implementations as Developer
Preferred Certifications:
- ServiceNow SAM Pro Certification
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ServiceNow HAM Pro Certification
Job Description
HAM (Hardware Asset Management)
- Implement and configure ServiceNow HAM OOB processes end-to-end, including: Procurement intake / ordering alignment, Stockroom setup and inventory operations, Asset allocation / deployment / assignment, Maintenance / refresh, Retirement / disposal
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Configure and manage Stockrooms, Transfer Orders, inventory movement, asset check-in/check-out, and related inventory controls.
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Set up and govern Hardware Models, Model Categories, Manufacturers, and standardization rules.
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Ensure hardware asset records align appropriately with CMDB CIs where applicable (data quality, duplication controls, lifecycle alignment).
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Support operational readiness through runbooks, documentation, and stakeholder training for asset teams.
SAM (Software Asset Management) – OOB Implementation
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Implement and configure ServiceNow SAM OOB capabilities including software model/catalog setup, normalization concepts, entitlement tracking, and license/compliance reporting as applicable.
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Build and govern the software catalog and maintain data quality for software models and discovery/inventory sources.
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Support implementation for Tier-1 publishers such as Microsoft, Oracle, SAP, Adobe, IBM, including required configuration and compliance inputs.
- Experience in integrating ServiceNow with other SAM tools, end point management tools, mobile device management tools, procurement management tools and other third party applications
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Ability to write JavaScript code that is easy to read, follows standards with extensibility and also to write AngularJS widgets for the Service Portal
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Hands on experience in building integrations using REST / SOAP API, OKTA / SSO
- Good understanding of other integration technologies is plus (e.g. MFT/ SFTP, batch processing)
- Hands on experience in building transform maps and data migration
- Hands on experience in scripting languages (Java, Angular etc.)
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Good understanding of CMDB, Discovery, Asset management is required
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Client side and server side java scripting.
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Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.
Areas of expertise
- Ability & Experience to define at an architectural ( in consultation with Senior Dev & Architects ) and design level of detail, technical solutions aligned with business problems.
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Experience designing and implementing client facing solutions.
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Experience implementing and integrating enterprise software applications.
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Analyze and Evaluate alternative solutions and recommends cost effective and efficient solutions
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Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
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Design and develop ServiceNow data model to support process integrations
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Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments
- Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow
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Business analysis and requirements gathering abilities
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Ability to learn technology quickly through instruction and self-training
Soft skills
- Excellent Analytical and troubleshooting skill.
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Excellent in Verbal, written communication.
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Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
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Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
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Practical experience with agile methodologies/tools
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Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
