For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!
About the role:
As a Cloud Service Delivery Lead, you will oversee the delivery of cloud services to our internal clients in Americas zone. Your role is to ensure that the cloud solutions provided are meeting the service level agreements and are delivered on time and within budget.
This role requires strong communication and leadership skills, as well as technical knowledge of cloud computing platforms and services in AWS and Azure. It's important to possess a solid understanding of cloud security, network architecture, and virtualization technologies.
Your key responsibilities include work with the delivery teams and Managed Service Providers, monitoring service performance, and coordinating with internal clients to identify any issues and resolve them promptly. You will also work closely with other departments to ensure that cloud services are integrated effectively into the overall IT infrastructure.
Key Responsibilities
- Oversee end-to-end cloud service delivery in AWS and Azure, ensuring SLAs are met, on time, and within budget
- Lead and develop a team of 3 direct reports, driving accountability and continuous improvement
- Communicate with clients regarding service updates, issues, and resolutions.
- Provide and coordinate technical support and guidance to clients and team members.
- Monitor and analyze service metrics to identify areas for improvement.
- Analyze cloud usage patterns and find cost saving opportunities
- Collaborate with cross-functional teams to resolve service-related issues.
- Develop and implement processes and procedures to improve service delivery.
- Manage and prioritize multiple service requests and projects simultaneously.
- Maintain knowledge of industry trends and emerging technologies in cloud services.
- Ensure Managed Service Providers maintain focus on quality and continuous delivery.
- Lead the process and outcomes for resolving issues.
- Follow quality service standards and comply with procedures, rules, and security regulations.
- Track and escalate impediments, manage risks and dependencies.
What we are looking for
- Bachelor’s degree in computer science or related.
- 5-7+ years’ experience working with cloud-based technology, managing IT projects or teams, and implementing service delivery best practices.
- Strong infrastructure knowledge across network, storage, Active Directory (AD), Windows OS, and Linux environments
- Must have excellent communication skills, organization skills, and problem-solving skills.
- Strict attention to detail and collaboration capabilities.
- Demonstrated time management and prioritization skills with an eye for continuous improvement.
- Confidently makes decisions.
- Has an eye for closure and renewal needs and methodologies.
- Resource planning and strong teamwork skills.
- Strong Knowledge in ITIL Disciplines (Requirements, incidents, changes, problems, services, etc.).
- Ability to manage conflicts.
- Operational Ability in a Diverse, Large-scale Environments.
- More than 7 years of experience in IT industry
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
