11 publicaciones de empleo destacadas de machine learning platform en ecatepec, mex (¡Están contratando!)

AI Customer Support
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Full Stack Software Engineer
Qualifinds —Ciudad de México, CDMX
- $70,000 a $90,000 por mes
- Tiempo completo
- Inglés
- Disponible para viajar
- Python
- Trabajo desde casa
Postulación rápida
AI DevOps Engineer
Ingersoll Rand —Ciudad de México, CDMX
- Microsoft Excel
- Azure
- Informática
Sr. Startup Solution Architect, GenAI
Amazon Web Services Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Experiencia en bases de datos
- Licenciatura
Senior .Net Developer
Delinea —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- DevOps
- Seguro de vida
Senior Software Engineer
Umba —Ciudad de México, CDMX
- DevOps
- Java
- JavaScript
Postulación rápida
Cloud Architect
HSBC Global Services Limited —Azcapotzalco, CDMX
- Tiempo completo
- Azure
- Administración de personal
- DevOps
3d
Senior Software Engineer
Zendesk —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
9d
Senior .Net Core Developer
Delinea —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Azure
- Informática
- DevOps
- Seguro de vida
Senior Software Engineer - AI I
Thomson Reuters —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Senior Frontend Engineer (React Native)
Lendable —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Presencial

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AI Customer Support

Darwin AI -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Slack
Inglés
Portugués
Atención al cliente
SaaS
Python

Descripción completa del empleo

We are looking for a highly motivated individual to join our AI Customer Support team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Customer Support Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
Identify recurring issues and contribute to internal documentation and FAQs.
Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
Audit AI conversations to detect bugs or opportunities for improvement.

Requirements

Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
Strong troubleshooting skills and ability to resolve issues efficiently.
Familiarity with AI behavior, JSON structures, and state machines (training provided).
Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
Knowledge of process automation; experience with Zapier is a plus.
Programming knowledge, especially in Python, is a plus.
Ability to explain technical concepts clearly to both technical and non-technical audiences
Highly organized, with the ability to manage multiple support cases at once.
Strong written and verbal communication skills.
A customer-first mindset with a genuine desire to help clients succeed.
A team player with adaptability in fast-paced environments.
Passion for technology, AI, and continuous learning.

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Hybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like!

Postulación rápida

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machine learning platform empleos en ecatepec, mex

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Senior Software Engineer - AI I

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