18 publicaciones de empleo destacadas en amazon remote work (¡Están contratando!)

Client Success Agent
MerchantSpring —México
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Mejora continua
- Gestión de venta al por menor
Postulación rápida
2h
Partnerships Associate
Million Dollar Sellers —México
- Correo electrónico
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Salesforce
- Programa de referidos
Postulación rápida
PPC & Amazon Strategist
Trivium —México
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Licenciatura
Postulación rápida
DTC Ecommerce Operations Lead
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
Postulación rápida
Client Success Manager
Trivium —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Mercadotecnia
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Data Scientist, Applied AI - Remote
Azumo —México
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Informática
- DevOps
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Panel Marketing Analyst (B2C)
Pulse Labs AI, Inc. —Canada
- Tiempo completo
- Home Office (Desde casa)
- Google Suite
- Mercadotecnia
- Gestión de redes sociales
Postulación rápida
Ecommerce Operations Coordinator
Sidekick —México
- Tiempo completo
- Home Office (Desde casa)
- SQL
Postulación rápida
Partnership Manager (Part-Time, Remote)
BlueTuskr —México
- Medio tiempo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Apertura de nuevos negocios
Postulación rápida
Director of Category Growth
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida
Director of Customer Acquisition DTC
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida
Director of E-Commerce
Marco —México
- Tiempo completo
- Home Office (Desde casa)
- Servicio al cliente
- Liderazgo
Postulación rápida
Director of DTC Growth
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida
Growth Marketing Director Ecommerce
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida
Director of Talent Acquisition and People Operations
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
- Licenciatura
- Reclutamiento
- Negocios
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Director of Performance Marketing
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
Postulación rápida
Performance Marketing Manager
Trivium —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Mercadotecnia
- Inglés
Postulación rápida
FBS Senior Data Engineer (Airflow)
Capgemini —México
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Inglés
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida

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Sales Administrative/sales administrative
Only A Click —Desde casa
Reliable internet connection and remote work setup. Remote work with a supportive and fast-paced team. This is a remote, full-time position ideal for someone…
$17,600 a $18,700 por mes
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Online Speaking Teacher
Empresa 121 Academy —Desde casa
Pagos los días 1 y 16 de cada mes (si cae en fin de semana o festivo, se paga el siguiente día hábil). Pago por honorarios y horario*.
Desde $9,050 por mes
Postulación rápida

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Client Success Agent

MerchantSpring
México

Postulación rápida

Información del empleo

Tiempo completo
Hace 2 horas

Cualificaciones

Jira
Ventas SaaS
Shopify
Inglés
Mejora continua
Atención al cliente
HubSpot
Gestión de venta al por menor

Descripción completa del empleo

MerchantSpring is a SaaS platform designed for brands, agencies, and marketplace sellers to manage and scale their performance across Amazon, Walmart, eBay, Shopify, and other global commerce channels. We provide a single source of truth for marketplace reporting and help our clients drive growth through data, automation, insights, and expert client support.

As a Client Success Agent, you will be the first point of contact for inbound client support and platform assistance. You will help clients troubleshoot issues, answer platform questions, provide guidance on best practices, and ensure a high-quality support experience. Beyond resolving tickets, you will play an important role in educating clients, improving self-service adoption, and helping customers become more successful and confident using MerchantSpring.

You will work closely with the broader Client Success, Onboarding, Technical Support, Product, and Engineering teams to deliver a responsive, professional, and client-focused experience.

Requirements

Client Support

Monitor and respond to inbound support tickets via Intercom and email.

Investigate and resolve client issues within agreed SLAs.
Assist clients with platform functionality, reporting, and configuration questions.
Provide clear, accurate, and professional communication.
Escalate technical issues where required with appropriate documentation.

Client Education & Enablement

Help clients understand platform functionality and best practices.
Promote self-service resources where appropriate.

Guide users toward relevant help articles, FAQs, and educational content.
Encourage adoption of platform features and capabilities.

Issue Investigation

Troubleshoot platform, reporting, and integration issues.
Gather information required for investigation and escalation.
Identify patterns and recurring issues impacting clients.
Escalate complex issues to Technical Support Specialists when required.

Documentation & Process Compliance

Maintain accurate ticket notes and client records.
Follow support SOPs, workflows, and internal SLAs.
Contribute to internal documentation and troubleshooting resources.
Identify opportunities for process improvement.

Cross-Team Collaboration

Collaborate with Client Success, Sales, Product, and Engineering teams.
Participate in team meetings, training sessions, and knowledge-sharing activities.
Support continuous improvement initiatives across the CS function.

Key Success Metrics

Support SLA's: 95%+ adherence for first response times and 90%+ for ticket resolution targets.
Operational Excellence: accurate documentation and records, SOP compliance, and timely escalation of tickets.
Client Experience: Average CSAT of 90%+; consistent communication quality, and effective client education.
Team Contribution: Knowledge base improvements and effective collaboration with internal stakeholders.

Qualifications

1 - 3 years experience in customer support, customer success, onboarding, or related client-facing roles.
Experience working within eCommerce, marketplaces, retail media, SaaS, or digital commerce environments.
Excellent written and verbal English communication skills.
Strong troubleshooting and problem-solving abilities.
High attention to detail and organisational skills.
Ability to work independently in a fully remote environment.
Strong customer service mindset.

Work Hours

This role requires substantial overlap with US Pacific Time. A variance of 1–2 hours is acceptable, with your standard working hours aligning closely with this timezone.
Please apply if you are open to work these hours as your regular schedule. This is not a rotational or shift-based role.
The only exception is during onboarding, as additional flexibility will be required in the first 4 weeks to ensure adequate training coverage and overlap with internal team members based in Australia and Malaysia.

Nice-to-Have

Experience with Amazon Seller Central, Vendor Central, Walmart, Shopify, or similar platforms.
Experience using Intercom, HubSpot, Jira, or similar systems.
Experience supporting data, reporting, or analytics platforms.

Benefits

Why Join MerchantSpring

Support an international client base as a key contributor in MerchantSpring's growing global Client Success team.
Develop your customer success, troubleshooting, platform expertise, and SaaS support skills while building a best-in-class client experience.
Be the voice clients trust. Your work directly shapes how brands, agencies, and sellers succeed on the marketplaces that power their business.
Fully remote role with standard working hours aligned to your timezone, and flexibility to support global client needs where required.
Receive regular training, knowledge-sharing, and be part of a team culture that values continuous improvement.

Postulación rápida

Refina tu búsqueda

amazon remote work empleos

Client Success Agent

Partnerships Associate

PPC & Amazon Strategist

DTC Ecommerce Operations Lead

Client Success Manager

Data Scientist, Applied AI - Remote

Panel Marketing Analyst (B2C)

Ecommerce Operations Coordinator

Partnership Manager (Part-Time, Remote)

Director of Category Growth

Director of Customer Acquisition DTC

Director of E-Commerce

Director of DTC Growth

Growth Marketing Director Ecommerce

Director of Talent Acquisition and People Operations

Director of Performance Marketing

Performance Marketing Manager

FBS Senior Data Engineer (Airflow)

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