Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
THE ROLE: The T&E Service Associate/Analyst will be responsible for providing exceptional support for our card and Expense (T&E) customers, focusing on expense, our corporate card program, and reporting functionalities. The ideal candidate should possess excellent analytical, communication, and problem-solving skills, along with a strong customer service mindset. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.
CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Expense Support:
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Serve as the primary point of contact for all user inquiries and issues related to expense system.
- Provide end-user support by troubleshooting and resolving system-related problems, such as login issues, expense report errors, system configurations, and workflow approval processes.
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Assist users in navigating the expense platform and guide them on best practices for expense management and reimbursement.
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Collaborate with expense platform administrators and IT teams to resolve complex technical issues and implement system enhancements or updates.
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Audit out of compliance expense reports in accordance with company policy.
Corporate Card Program Support:
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Manage the administration and user support for our corporate card program, ensuring timely card issuance, activation, and cancellation as per company policies.
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Assist employees with inquiries related to their corporate cards, including transaction disputes, card limits, and general usage guidelines.
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Collaborate with finance and procurement teams to reconcile and pay corporate card transactions, resolve discrepancies, and ensure accurate reporting.
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Support corporate card payment processes and reconciliation as needed.
Reporting and Analytics:
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Generate and distribute regular T&E reports.
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Support ad-hoc reporting requests from various departments, ensuring timely and accurate delivery of requested information.
QUALIFICATIONS:
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Bachelor's degree in Business Administration, Finance, or a related field (or equivalent work experience).
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Proven experience working with Concur or a similar T&E management system.
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Familiarity with corporate card programs and experience in card administration.
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Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
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Excellent communication skills, both verbal and written, with the ability to communicate effectively with stakeholders at all levels.
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Customer service mindset with the ability to provide exceptional support to end-users.
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Strong attention to detail and ability to handle multiple priorities in a fast-paced environment.
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Proficiency in Microsoft Office applications focus on Excel and other reporting tools.
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Knowledge of travel industry regulations, expense policies, and reporting compliance is preferred.
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Ability to adapt quickly to new technologies and process changes.
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Language Requirements: English required
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
