1 publicación de empleo destacada de helpdesk en mexico (¡Están contratando!)

Solutions Analyst
Partner One Capital —México
- Tiempo completo
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
- Experiencia en bases de datos
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Solutions Analyst

Partner One Capital
México

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Visual Basic
Servicio al cliente
Inglés
Experiencia en bases de datos
SQL
Servicios financieros
Requisitos comerciales
Habilidades de comunicación

Descripción completa del empleo

We are seeking a customer-focused Solutions Analyst to support customers using our mortgage document preparation platform. This role serves as a primary point of contact for customer service and support, managing inquiries and requests through a helpdesk system, with occasional phone or video interactions. The Solutions Analyst is responsible for troubleshooting issues, identifying effective solutions, and ensuring a high level of customer satisfaction. Solution delivery will frequently require effective collaboration with other support and product-oriented teams.

In addition to support responsibilities, the Solutions Analyst gathers and translates customer change requests into clear, actionable technical requirements for Document Developers. This role requires strong technical aptitude to diagnose issues, interpret document logic, and understand existing configurations, which often involves the use of simple VB.NET code and SQL queries. Depending on the scope of work, the Solutions Analyst may also be responsible for migrating approved changes through development, staging, and production environments.

Success in this role requires a balance of customer communication skills, technical expertise, and attention to detail.

Requirements

Experience in customer service or support, with the ability to manage and resolve issues effectively through a helpdesk ticketing system
Ability to interpret and translate business requirements into technical requirements
Solid troubleshooting and analytical skills with the ability to identify root causes and recommended solutions
Basic programming or scripting experience (e.g., VB.NET or similar), or proven ability to learn quickly
Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
Business-level English fluency
Attention to detail and ability to manage multiple requests in a fast-paced environment
Experience coordinating or executing changes across development, staging, and production environments

Preferrred:

Experience in mortgage, lending, or financial services industries
Experience with document generation systems
Experience or familiarity with SQL databases and queries
Experience working with a variety of helpdesk and change tracking systems

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