5 publicaciones de empleo destacadas de technical support engineer | networking solutions en ciudad de méxico, dif (¡Están contratando!)

Ingeniero de Soporte (Cloud)
Alia Integrando Talento —Gustavo A. Madero, CDMX
- Tiempo completo
- Trabajo híbrido
- Azure
- Informática
- Experiencia en ventas
Golang Sr Developer
Delinea —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- DevOps
- Seguro de vida
Storage Engineer
WP PAYMENT SERVICES MEXICO S.A. DE C.V. —Granada, CDMX
- Incluye fines de semana
- Inglés
- Licenciatura
- Linux
Postulación rápida
2d
Junior Technical Support Engineer
Infoblox —Ciudad de México, CDMX
- Incluye fines de semana
- Servicio al cliente
- Bachillerato
- Linux
- Vacaciones adicionales o permisos con goce de sueldo
1d
Customer Support Engineer – Teamcenter (Remote/Hybrid)
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Azure
- Informática
- CAD
18h

Related jobs to explore

Based on your search for technical support engineer | networking solutions

Site Reliability Engineer (SRE)
Kyndryl —Ciudad de México, CDMX
Solid knowledge of operating systems, networking, virtualization, and/or cloud environments. Your role goes beyond traditional engineering, as you'll have the…
Enterprise Storage Migration Specialist
Kutir Technologies —Miguel Hidalgo, CDMX
Experience performing data migration activities using Rubrik or similar migration solutions. Work with operations teams to transition successfully migrated…
$65,000 a $80,000 por mes
Postulación rápida
1d

Quiero recibir la alerta de empleo más reciente para technical support engineer | networking solutions en ciudad de méxico, dif

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

technical support engineer | networking solutions jobs near ciudad de méxico, dif

Empleos de Junior Technical Support en Desde Casa

Empleos de Tech Support Mexico en Ciudad De México

Empleos de L2 Support en Guadalajara, JAL.

Empleos de Becario, Software en Querétaro, QRO.

Empleos de Software Engineer en La Paz, B.c.s.

Empleos de Software Engineer en Yustis, GTO.

Empleos de Desarrollo Software en Toluca, Méx.

Empleos de Software Engineer en Orizaba, VER.

Empleos de Software Engineer en Querétaro, QRO.

Empleos de Engineer Trainee en Mexicali, B.c.

Empleos de Storage Engineer en Guadalajara, JAL.

Empleos de Cloud Engineer en Monterrey, N. L.

Empleos de Customer Service en Mérida, YUC.

Empleos de Analista Customer Experience en Ciudad De México

Empleos de Customer Engineer en Querétaro De Arteaga

Ingeniero de Soporte (Cloud)

Alia Integrando Talento -
Gustavo A. Madero, CDMX

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

TCP
Azure
Informática
Experiencia en ventas
Inglés
Licenciatura
TCP/IP
Debugging

Descripción completa del empleo

DESCRIPTION

Technical Support Engineer

Title: Technical Support Engineer – P06

Job Type: Full Time

Required Travel: 0-10 % As Needed

Relocation Assistance: None

Location: Mexico City

We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products issues. The position also requires you to analyze and report on customer satisfaction of products, services, and processes, for ongoing improvement of customer experience. You won’t be in this alone. We are a team that helps each other and likes to have fun too.

Responsibilities:

Deliver a top tier user support experience using Sales Force service cloud software.
Interact with our customers/ partners using our case management system, phone, email and/or shared screen sessions.
Be the customer’s contact for providing accurate and creative technical solutions to user reported problems.
Update and document the details of the issues, the steps taken to solve it, follow up conversations, escalations, and resolution in our case management system.
Create and add to knowledgebase articles in our knowledgebase.
Apply advanced troubleshooting techniques (debug and diagnosis) on critical problems that may span multiple products and features inclusive of ability to isolate, replicate and create workarounds to achieve high levels of customer satisfaction.
Report defects to Engineering after lab replications, meeting the Escalation standards.
Work collaboratively within the Support organization in driving Support process improvements and initiatives.
Participate in the on-call roster as necessary, to provide support coverage outside of standard business hours and be available after-hours, for emergencies.
Manage customer escalations and drive issues to completion while keeping involved parties in the loop.
Work with other organizations to convey customer concerns and requirements.

Please no phone calls. Principals only. No recruiting agencies.

We offer a comprehensive and competitive total compensation and benefits package, and a collaborative work environment. Gigamon, LLC is an Equal Opportunity Employer. All offers of employment with Gigamon are contingent upon the successful completion of a background and reference check. We reserve the right to determine the suitability of an applicant for a position based on an evaluation of all available information.

The job description is representative of typical duties and responsibilities for the position, and it is not all inclusive. Other duties and responsibilities may be assigned by Gigamon based on the Company’s needs.

REQUIREMENTS

Qualifications:

Bachelor’s degree in Computer Science, Computer Technology, related technical discipline, or equal professional technical experience.
Advanced or Fluent in English (verbal and written)
Minimum 3-5 Years of Technical support experience in Networking or Cloud support.

Solid knowledge of TCP/IP, and OSI networking model.
Excellent problem solving and multitasking skills with ability to organize and prioritize responsibilities effectively in order to meet deadlines.
Preferred experience with Private/Public cloud platforms (VMware, AWS, Azure etc.).
Preferred certifications - Associate/professional level Industry certs in Networking/ Cloud technologies.
Excellent problem solving and multitasking skills with ability to organize and prioritize
Fun to work with – for our customers and your team

Postúlate ahora

Refina tu búsqueda

technical support engineer | networking solutions empleos en ciudad de méxico, dif

Ingeniero de Soporte (Cloud)

Golang Sr Developer

Storage Engineer

Junior Technical Support Engineer

Customer Support Engineer – Teamcenter (Remote/Hybrid)

Related jobs to explore

Quiero recibir la alerta de empleo más reciente para technical support engineer | networking solutions en ciudad de méxico, dif

Related Searches

Explorar empleos en más ubicaciones

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado