3 publicaciones de empleo destacadas de inside sales en miguel hidalgo, dif (¡Están contratando!)

Senior Customer Success Engineer
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- Administración de personal
- Inglés
- Licenciatura
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- Inglés
Senior Manager, Sales
EVO Payments Mexico, S. de R.L. de C.V. —Cuajimalpa, CDMX
- Salesforce
- Licenciatura
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Senior Customer Success Engineer

Tractian Technologies
Ciudad de México, CDMX

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Información del empleo

Beneficios

Opciones sobre acciones

Cualificaciones

Administración de personal
Upselling
Inglés
Licenciatura
B2B
Software de gestión de proyectos
HubSpot
Negocios
Gestión de cuentas

Descripción completa del empleo

Customer Success

Account Management

Mexico City, D.F.

On-site

Why join us

TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.

Customer at TRACTIAN

The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, CEMEX, Bimbo, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do

As a Customer Success Engineer, your main obligations will include providing technical support and guidance to our enterprise clients. You will work closely with customers to ensure that technical aspects of our solutions are effectively aligned with their needs, contributing to account expansion, retention and high client satisfaction.

Responsibilities

Develop and maintain close relationships with key customers.
Provide technical expertise during client meetings and product demonstrations.
Collaborate with sales and engineering teams to customize solutions for enterprise clients.
Monitor and analyze product performance within client environments, offering solutions for optimization.
Lead technical discussions with clients regarding product updates and future needs.
Facilitate product training sessions for clients and their teams.
Actively contribute to the identification of upsell and cross-sell opportunities.
Maintain technical documentation and support materials.

Requirements

Bachelor’s degree in Engineering, Business, or a related technical field.
Strong technical background with experience in customer-facing roles.
Demonstrated ability to troubleshoot and resolve complex technical issues.
Knowledge of project management principles and practices.
Excellent communication skills, with the ability to explain technical concepts clearly.
Familiarity with enterprise-level client engagement and support.
Proficiency in using CRM and project management software, ideally HubSpot.

Bonus Points

Prior experience in B2B technical support roles.
Additional language skills apart from English.
Fluent in English.

Compensation & Benefits

- Competitive salary and stock options
- Wellhub so you don't sit/work all day
- Premium Medical insurance
- 15 days of paid annual leave
- Carnet Card: $2,800mxn/mo for groceries and food
- Earn a trip anywhere in the world every 4 years

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inside sales empleos en miguel hidalgo, dif

Senior Customer Success Engineer

Vendor Business Manager (Alianzas)

Senior Manager, Sales

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