20 publicaciones de empleo destacadas de no experience call en benito juárez, dif (¡Están contratando!)

Quality and Training Specialist
Thermo Fisher Scientific —Ampliación Nápoles, CDMX
- Tiempo completo
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Quality and Training Specialist

Thermo Fisher Scientific -
Ampliación Nápoles, CDMX

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Información del empleo

Tiempo completo
Hace 9 horas

Cualificaciones

Administración de personal
Inglés
Microsoft Office
Licenciatura
Capacitación
Uso de computadora
Habilidades de comunicación
Administración del tiempo

Descripción completa del empleo

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Summarized Purpose:
Oversees and coordinates training and/or quality programs and activities. Schedules training for new
employees, identifies training gaps and develops and delivers training programs and curriculums to
promote continuous improvement. Leads or performs quality reviews of MIA and MIS staff customer
interactions and associated documentation and coordinates and assists with corrective action plans if
needed. Ensures program compliance with corporate, departmental and client policies and procedures
including SOPs and applicable health authority regulations (e.g. FDA, EMEA), as well as standard inquiry
management and documentation practices. May serve as a liaison with the clients for training or quality
topics.
Essential Functions and Other Job Information:
Essential
Functions

Schedules, develops and delivers training courses and content for all staff

members. Conducts product or disease state training for staff members as
required.

Monitors effectiveness of training and observes training sessions, trends and

assesses impact in employee performance. Modifies training to increase
beneficial outcomes.

Integrates training with the client while negotiating organizational differences in

culture, management structure and staffing. Liaises with the client, department
management and staff for all training related topics. Maintains program training
documentation in audit-ready status.

Conducts call and documentation review of staff members' work and monitors

accuracy and completeness of information provided, including clinical content.
Ensures program consistency relative to compliance with the organization and
client policies/procedures.

Evaluates quality trends across the program and provides feedback and

suggestions to the management team. Tracks and documents Quality Events.
Develops continuous improvement initiatives based on gaps and trends
identified.

Provides support for program-related audits.
May assist with department projects.

Job Complexity Works on problems of moderate scope where analysis of situations or data requires
a review of a variety of factors.
Job Knowledge Developing professional expertise, applies company policies and procedures to
resolve a variety of issues.
Supervision
Received
Normally receives general instructions on routine work, detailed instructions on new
projects or assignments. Exercises judgment within defined procedures and
practices to determine appropriate action.
Business
Relationships
Contacts are primarily internal to the company with infrequent external customer /
vendor contact on routine matters. Builds productive internal / external working
relationships.
Qualifications:
Education and Experience:
Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to
2+ years).
In some cases an equivalency, consisting of a combination of appropriate education, training
and/or directly related experience, will be considered sufficient for an individual to meet the
requirements of the role.
Knowledge, Skills and Abilities:

Strong understanding of applicable health authority (e.g. FDA, EMA) or local regulations
Good knowledge of drugs and drug information
Ability to perform call/document review, including complex clinical discussions and provide clear and

concise feedback

Firm organizational and time management skills
Strong attention to detail and ability to multi-task
Strong verbal and written communication skills
Solid problem solving skills
Strong computer skills including Microsoft Office
Ability to train and mentor others
Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the

position requires languages other than English

Ability to work in a team environment and/or independently as needed

Management Role:
No management responsibility
Working Conditions and Environment:

Work is performed in an office environment with exposure to electrical office equipment.
Occasional drives to site locations with occasional travel both domestic and international.

Physical Requirements:

Frequently stationary for 6-8 hours per day.
Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements

of the fingers, hands, and wrists.

Frequent mobility required.
Occasional crouching, stooping, bending and twisting of upper body and neck.
Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop

computer with a maximum lift of 15-20 lbs.

Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
Ability to communicate information and ideas so others will understand; with the ability to listen to

and understand information and ideas presented through spoken words and sentences.

Frequently interacts with others to obtain or relate information to diverse groups.
Works independently with little guidance or reliance on oral or written instructions and plans work

schedules to meet goals. Requires multiple periods of intense concentration.

Performs a wide range of variable tasks as dictated by variable demands and changing conditions

with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.

Regular and consistent attendance.

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Quality and Training Specialist

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