3 publicaciones de empleo destacadas de quantitative finance en ciudad de méxico (¡Están contratando!)

Auto Collections Account Representative
Concord Servicing —Ciudad de México, CDMX
- $22,000 a $23,000 por año
- Incluye fines de semana
- Administración de personal
- Servicio al cliente
- Experiencia en bases de datos
- Seguro dental
- Seguro de vida
Postulación rápida
Associate Payroll Analyst
TTEC —Ciudad de México, CDMX
- Inglés
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
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Mexico Claims Compliance, Performance & Operations Manager
AIG SEGUROS MEXICO S.A. DE C.V. —Ciudad de México, CDMX
- Correo electrónico
- Microsoft Excel
- Control de calidad
- Presencial
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Auto Collections Account Representative

Concord Servicing -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$22,000 a $23,000 por año

Beneficios

Seguro dental
Seguro de vida

Cualificaciones

Administración de personal
Servicio al cliente
Experiencia en bases de datos
Bachillerato
Gestión de cuentas
Negociación

Descripción completa del empleo

Concord is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets.

Our Mission
We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.

About Role

The Auto Collections Account Representative is responsible for managing delinquent auto loan accounts—from initial contact through repossession. This role combines inbound and outbound calling with strategic account management, requiring strong negotiation skills, regulatory knowledge, and the ability to balance customer service with firm collection objectives. Account Representatives work accounts from prepayment contact phase through pre-legal status, making business decisions that directly impact recovery rates and company profitability.

Generate and conduct outbound collection calls to delinquent customers; receive and professionally handle inbound customer inquiries

Responsabilities

Verify and update customer account information, ensuring accuracy in all system records
Confirm account details with customers and investigate reasons for delinquency
Educate customers on the importance of timely payments and consequences of continued default
Negotiate and arrange payment plans that satisfy company objectives while remaining compliant with regulations
Process payments accurately and document all transactions and customer interactions in the system
Make sound business decisions quickly regarding account action (payment arrangement, settlement, referral for legal action)
Document comprehensive call notes, account actions, and collection strategies to support account continuity
Maintain and exceed quantitative collection goals (recovery amounts, accounts closed, collection rates) while upholding quality standards
Perform skip tracing on accounts using assigned tools to locate customers and verify contact information
Identify and refer non-compliant and potentially uncollectible accounts for repossession or litigation
Prepare account files for legal action in accordance with corporate policies, including documentation of collection efforts and FDCPA compliance
Reconcile payment misapplications, investigate disputes, and resolve discrepancies
Maintain professional demeanor when handling irate or hostile customers, successfully defusing tension while remaining firm on collection objectives
Comply with all FDCPA regulations and applicable state collection laws in all customer communications and account actions

Requirements

Minimum 2 years of relevant collections experience, preferably in auto lending/auto collections
· High school diploma or equivalent (GED)
· Thorough understanding of the Fair Debt Collection Practices Act (FDCPA) and applicable state collection laws
· Proven ability to work independently and collaboratively within a team environment
· Strong negotiation and objection-handling skills with proven track record of closing accounts and securing commitments
· Exceptional communication skills across all customer service levels (customers, peers, management)
· Demonstrated ability to make sound business decisions quickly and effectively under pressure
· Ability to handle difficult customer interactions with professionalism and emotional control
· Strong detail orientation and follow-up diligence; ability to track multiple accounts simultaneously
· Basic skip tracing skills and familiarity with skip trace databases and tools
· Reliability and strong work ethic; willingness to work evenings and weekends as needed
· Proficiency with computer systems, databases, and phone systems
· Ability to meet and exceed quantitative and qualitativ

Benefits

Food Vouchers
Internet Bonus
Medical Insurance
Life Insurance
Dental Insurance

Pay: $22,000.00 - $23,000.00 per year

Postulación rápida

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Auto Collections Account Representative

Associate Payroll Analyst

Mexico Claims Compliance, Performance & Operations Manager

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