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ServiceNow ITAM Developer

Infosys -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Cualificaciones

Gestión de activos
Oracle
Administración de personal
SCCM
SOAP
JavaScript
Hardware de computadora
ServiceNow
Habilidades de comunicación

Descripción completa del empleo

ServiceNow HAM/SAM Developer – JD

Looking for a highly skilled ServiceNow Senior Developer with strong expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM Pro). The candidate will be responsible for designing, developing, and implementing scalable ServiceNow solutions, ensuring optimal asset lifecycle management and compliance.

Key Responsibilities

Lead the design and development of ServiceNow HAM & SAM Pro solutions
Configure and customize modules including:
Asset Lifecycle Management (Procure Deploy Maintain
- Retire)
- Software Asset Management (Licensing, Compliance, Reconciliation)
Implement SAM Pro features such as:
- Entitlement management
- Software normalization & reconciliation
- Publisher packs
Develop and maintain:
- Business Rules, Client Scripts, Script Includes, Workflows/Flow Designer
- Integrations with third-party tools (e.g., SCCM, Flexera, Jamf, Intune)
Ensure data accuracy across CMDB, Assets, and Discovery
Collaborate with stakeholders for requirement gathering and solution design
Support audit compliance, optimization, and cost-saving initiatives
Troubleshoot and resolve platform issues with performance optimization
Provide guidance to junior developers and review code quality

Required Skills & Experience

6–10+ years of overall IT experience, with 4+ years in ServiceNow development
Strong hands-on experience in:
- HAM (Hardware Asset Management)
- SAM Pro (Software Asset Management Professional)
Expertise in:
- CMDB, Discovery, Service Mapping (good to have)
- ServiceNow scripting (JavaScript, Glide APIs)
- Flow Designer & Integration Hub
Experience with integration tools (REST/SOAP APIs, MID Server)
Strong understanding of:
- Software licensing models (Microsoft, Oracle, Adobe, etc.)
- IT Asset lifecycle and compliance frameworks
Excellent problem-solving and stakeholder communication skills

Preferred Qualifications

ServiceNow Certifications:
- CSA (Certified System Administrator) – Mandatory
- CIS-SAM (Preferred)
- CIS-HAM (Preferred)
Experience in end-to-end SAM/HAM implementation projects
Exposure to ITOM (Discovery, Service Mapping) is a plus
Knowledge of Agile/Scrum delivery model

Key Deliverables

Successful implementation of HAM & SAM solutions
Accurate asset and license compliance reporting
Improved cost optimization and audit readiness
Scalable and high-performance ServiceNow applications

Soft Skills

Strong ownership and accountability
Ability to work in fast-paced, client-facing environments
Good communication and documentation skills

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