20 publicaciones de empleo destacadas de planning team en san telmo, agu (¡Están contratando!)

FBS - Customer Care Director / Call Center Director
Capgemini —Aguascalientes, Ags.
- $1 por año
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Business Transformation Specialist
Sensata Technologies, Inc. —Aguascalientes, Ags.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Project Manager
EPAM Systems, Inc. —Aguascalientes, Ags.
- Administración de personal
- PMP
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
5d
Equipment Technician
Sensata Technologies, Inc. —Aguascalientes, Ags.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
PMO Planning
Capgemini Sogeti —Aguascalientes, Ags.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
SDET Android
Capgemini Sogeti —Aguascalientes, Ags.
- Bilingüe
- Azure
- Administración de personal
6d
Strategy & Transformation Senior Consultant
Capgemini Sogeti —Aguascalientes, Ags.
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
- Maestría
Facilities Engineer
Texas Instruments —Aguascalientes, Ags.
- Administración de personal
- Licenciatura
- HVAC
JR SAP
Capgemini Sogeti —Aguascalientes, Ags.
- Inglés
- Licenciatura
- Habilidades de comunicación
SDET Android
Capgemini —Aguascalientes, Ags.
- Bilingüe
- Azure
- Administración de personal
7d
FBS Personal Lines Hub Leader.
Capgemini —Aguascalientes, Ags.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Maestría
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Electrical Design Engineer
Sensata Technologies, Inc. —Aguascalientes, Ags.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Tech Lead
Capgemini Sogeti —Aguascalientes, Ags.
- Administración de personal
- JavaScript
- Desarrollo de software
11d
Associate Test Automation Engineer
Capgemini —Aguascalientes, Ags.
Tech Lead
Capgemini —Aguascalientes, Ags.
- Administración de personal
- JavaScript
- Desarrollo de software
11d
Commercial Team Lead (FMCG)
Capgemini —Aguascalientes, Ags.
- Administración de personal
- Experiencia en ventas
- Inglés
SQL Developer
Capgemini Sogeti —Aguascalientes, Ags.
- Azure
- Experiencia en bases de datos
- SQL
Project Manager (Travel Domain)
Capgemini —Aguascalientes, Ags.
- Administración de personal
- Inglés
FBS Distribution Hub Leader.
Capgemini —Aguascalientes, Ags.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Maestría
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Software Engineer (Mid‑Level)
Capgemini Sogeti —Aguascalientes, Ags.
- Bilingüe
- Azure
- Inglés

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FBS - Customer Care Director / Call Center Director

Capgemini -
Aguascalientes, Ags.

Postulación rápida

Información del empleo

Tiempo completo
$1 por año

Beneficios

Vacaciones adicionales o permisos con goce de sueldo
Pensión de la empresa

Cualificaciones

Power BI
Administración de personal
Salesforce
Inglés
Microsoft Office
Administración del desempeño
Licenciatura
Mejora continua
Ventas directas
Liderazgo

Descripción completa del empleo

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

A solid and innovative company with a strong market presence
A dynamic, diverse, and multicultural work environment
Leaders with deep market knowledge and strategic vision
Continuous learning and development

This position leads FBS Mexico's Direct Business Contact Center, responsible for outbound pre-sales operations encompassing lead qualification, triage, and outbound contact workflows that enable Farmers' US-based licensed sales representatives to focus on conversion and revenue generation. The role is accountable for end-to-end contact center performance, including operational execution, workforce strategy, and data-driven decision making. It collaborates cross-functionally with Farmers Direct Business leadership and the FBS Operations Hub to build and scale a new delivery capability aligned with Direct Business sales pipeline goals and service standards.

Key Responsibilities

Define and execute the pre-sales support strategy for the Direct Sales operation, encompassing lead qualification, triage, and outbound contact workflows that enable US-based licensed sales representatives to focus on conversion and revenue generation.
Lead end-to-end Contact Center operations, ensuring service excellence and operational efficiency.
Oversee performance through KPIs, SLAs, scorecards, and workforce planning, implementing best-in-class workforce management and quality assurance frameworks to meet service level goals.
Drive customer experience, quality, and continuous improvement, championing a customer-first culture centered on delivering exceptional, frictionless experiences.
Implement data-driven decision making, leveraging analytics to optimize performance and business outcomes.
Lead, coach, and develop teams to build a high-performance culture.
Lead the build-out of the operation from scratch, including process design, knowledge transfer, hiring, training, and onboarding.
Ensure effective resource planning, scalability, and readiness for growth, leading transformation, change management, and process optimization initiatives.

Requirements

Ideal Candidate Profile:

The ideal candidate is passionate about operational excellence, automation, and customer-centric innovation, with a strong background in managing large-scale contact center environments.

7-9 years of experience required in Customer Care / Contact Centers.
Team size: ~30 FTEs initially, with the possibility of doubling or tripling that number. Supervisors as direct reports.
Data-driven mindset with KPI and performance management expertise.
Strong people leadership and operational management experience.
Fluent English.
Insurance experience is a plus, but not required

Technical & Business Skills

Microsoft Office (M365) - Intermediate
Power BI - Intermediate
CRM Analytics and reporting tools from contact center platforms
Experience with KPI analysis (AHT, SLA, FCR, NPS) and operational dashboards required
Project Management - Intermediate
Management Reporting - Intermediate
Salesforce - Plus
Exposure to advanced analytics tools - Plus
Customer center driven / Pristine service

Benefits

This position comes with competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally reknowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

Postulación rápida

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planning team empleos en san telmo, agu

FBS - Customer Care Director / Call Center Director

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FBS Personal Lines Hub Leader.

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FBS Distribution Hub Leader.

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Quiero recibir la alerta de empleo más reciente para planning team en san telmo, agu

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