NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Sr. Salesforce Technical Lead to join our team in Mexico.
Responsibilities:
- Design, Coding/Programming , develop, test and deploy custom applications using Salesforce
- Extend Salesforce capabilities to support various business functions, including custom applications and integrations.
- Management of user roles, permissions, profiles, flows, validation rules, and declarative automation.
- Leverage of Salesforce AI tools to automate administrative workflows and improve operational efficiency.
- Work closely with cross-functional teams to understand requirements and implement solutions.
- Document technical specifications and maintain updated system documentation
- Collaborate with cross-functional teams to identify and prioritize business requirements and ensure successful implementation of Salesforce solutions
- Provide technical leadership and mentorship to junior developers
- Contribute to the development of best practices for Salesforce development
- Experience in Databricks
- Participate in code reviews and ensure adherence to coding and quality standards
- Manage the deployment, release process for Salesforce applications and integrated components , including sandbox and production deployments
- Stay current with Salesforce releases, features, and best practices, and make recommendations for adoption where appropriate
- Researching and Addressing technical issues, ensuring the platform's stability and performance
Qualifications:
- Minimum of 8-10+ years experience as a Salesforce Developer in Salesforce ecosystem (e.g., Sales Cloud, Service Cloud)
- 5+ years of experience in Salesforce Service Cloud Voice and Amazon Connect i.e. Salesforce and Amazon Connect ecosystem (application, telephony, routing, AI, and DevOps layers)
- Proficient in Apex, Visualforce, and Lightning Web Components
- Strong understanding of Salesforce architecture and best practices
- Experience with integrating Salesforce with other systems
- Experience with Agile development methodologies and tools i.e. Jira
- Ability to design and implement complex data models
- Excellent problem-solving and analytical skills
- Must have Salesforce Certified Platform Developer I and II, Certified Sales Cloud and Service Cloud and/or Architect certifications}
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