Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.
Come make an impact every day at Zebra.
What We're Looking For:
Provides internal and external customers with exceptional service, by analyzing and assessing label applications and developing Zebra labeling solutions to meet customer demands. Focuses on competitive pricing for custom and stock solutions, problem resolution and effectively communicating Zebra product specifications and manufacturing capabilities. Often the primary interface with internal sales, thus promoting the benefits of the Zebra labeling solution. Establishes and maintains sales and customer service activities for assigned customers, including participating in the coordination of special needs and requests, product and tools training, generating and analyzing quote reports, and responding to internal and external customer needs.
Responsibilities
Analyzes media solutions, prepares and presents accurate competitive quotations, and provides regular follow-up on quotes and projects
Participates and brings awareness to large volume quotations, order placement and sample testing
Establishes and maintains sales and customer service relationships with assigned internal customer base in order to understand the business/product needs and requirements of their joint customers
Works closely with analysts on high volume quotations to ensure competitiveness
Analyzes and provides quotation reports to supplies account reps, field reps and management
Works with and supports inside sales staff to obtain supplies sales objectives
Serve as a liaison to assist account analysts, inside sales representatives, and sales managers at all levels to support the needs of Zebra's resellers and end users
Provides technical product performance assistance to all Zebra Supplies customers by continually developing and maintaining expertise in media converting operations and barcode labeling applications
Provide customer and prospect assistance when a sales representative is not available
Works with the Client Care Group with account responsibilities by performing order processing and problem resolution needed to ensure high levels of customer satisfaction
Interfaces with Supplies R&D, Supplies Product management, and Supplies Marketing on new product ideas, concepts and product specifications
Assists in accurately maintaining Zebra's inventory programs
Liaison for operations estimator team and documentation team
Performs other duties as assigned
Qualifications
Required Qualifications:
High School diploma
1-2 years of customer service, sales, or sales support experience
Strong interpersonal communications - written and verbal skills
Fluent level of English (written and verbal) as well as local language as applicable
Preferred Qualifications:
Ability to work within a team and sales environment
Solid organizational skills
Working knowledge of Microsoft applications
Microsoft Excel: Intermediate/Advanced experience preferred
Technical aptitude, Ability to communicate technical information verbally and in written form
Ability to work independently
Demonstrated experience taking ownership and being proactive in customer interfacing positions preferred
Experience processing orders or working in an ERP system preferred.
Hybrid Role -México -CDMX Condesa
Benefits:
We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.
Job Posting Statement:
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
AI Technology Statement:
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .
