Head of Client Operations (Cold Email, Client Success & Startup Operations)
Full-Time | Remote | Flexible U.S. Time Zone Collaboration
About the Role
We’re hiring a high-ownership Head of Client Operations to lead client delivery, campaign performance, retention, and operational execution inside a fast-growing startup environment.
This is not a traditional project management role.
You will fully own:
✅ Client relationships
✅ Campaign performance
✅ Retention & satisfaction
✅ Delivery systems
✅ Operational scalability
You’ll work directly with:
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the founder
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developers
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outreach teams
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operations
to ensure client campaigns deliver measurable results while the company scales rapidly.
This role is ideal for someone who thrives in:
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startup chaos
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high-accountability environments
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fast iteration cycles
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imperfect systems that need improvement
If you’ve worked inside a cold email agency, lead generation company, or fast-growing startup and enjoy solving operational and campaign problems directly — this role is a strong fit.
What You’ll OwnClient Relationship Ownership-
Serve as the primary point of contact for:
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20–30 active client accounts
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Lead:
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client check-ins
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strategic conversations
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ongoing communication
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Manage expectations and proactively prevent churn
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Build strong, long-term client relationships
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Ensure clients feel:
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informed
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supported
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confident in delivery
Campaign Performance & Delivery-
Diagnose and fix:
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underperforming campaigns
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deliverability issues
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inbox placement problems
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low-converting messaging
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Review campaigns before launch to ensure:
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technical readiness
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copy quality
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deliverability setup
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Continuously optimize:
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open rates
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reply rates
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meeting conversion
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campaign performance
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Personally contribute to:
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copywriting
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troubleshooting
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strategy adjustments when needed
Cold Email & Deliverability Operations-
Own campaign execution quality across:
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inbox warm-up
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domain health
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deliverability
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list quality
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sending infrastructure
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Understand and troubleshoot:
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spam placement
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DNS issues
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API/integration problems
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automation breakdowns
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Work closely with technical teams to improve system reliability
Processes, Systems & Documentation-
Build operational playbooks and delivery workflows
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Improve:
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onboarding systems
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campaign QA processes
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client communication standards
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Create scalable systems while the company grows rapidly
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Track:
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SLAs
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client health
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delivery metrics
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operational bottlenecks
Cross-Functional Collaboration-
Coordinate closely with:
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development teams
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outreach specialists
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operations
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leadership
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Report directly to the founder on:
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campaign performance
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churn risks
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delivery issues
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operational priorities
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Help align execution across departments during rapid growth
What We’re Looking ForCore Requirements-
Experience leading:
- client operations
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account ownership
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delivery operations
inside fast-growing startups or agencies
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Strong background in:
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cold email
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lead generation
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outbound operations
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Hands-on expertise with:
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deliverability
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inbox placement
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domain warm-up
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campaign optimization
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cold email copywriting
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Ability to personally troubleshoot campaigns without relying entirely on technical teams
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Strong understanding of:
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APIs
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automations
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workflows
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operational systems
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Daily practical use of:
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ChatGPT
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Claude
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AI workflow tools
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Startup operator mindset
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Highly proactive and execution-focused
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Comfortable working with changing priorities
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Strong communicator with founders and executives
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Takes ownership without waiting for perfect systems
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Problem-solver who thrives under pressure
What a Typical Day Looks Like-
Review campaign performance and client health metrics
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Troubleshoot deliverability or low-performing campaigns
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Meet with clients and manage expectations
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Coordinate fixes with outreach and development teams
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Review copy, lists, and infrastructure quality
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Improve internal playbooks and workflows
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Report risks, churn concerns, and operational updates to the founder
In short:
You ensure clients stay happy, campaigns perform, operations scale smoothly, and delivery quality remains high as the company grows rapidly.
Success Looks Like-
Strong client retention and reduced churn
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Consistent campaign performance improvements
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High deliverability and inbox placement rates
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Clear operational systems and delivery standards
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Strong client relationships and communication quality
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Leadership confidence in operational execution
Why This Role Stands Out-
Direct ownership over client success and delivery operations
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Work closely with the founder and leadership team
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High-impact role inside a scaling startup environment
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Opportunity to shape:
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systems
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operations
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client delivery standards
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Strong autonomy and decision-making ownership
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Exposure to:
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AI workflows
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cold email infrastructure
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startup scaling operations
Interview Process-
Initial Screening
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Founder Interview
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Final Discussion
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Offer & Onboarding
Apply Now
If you:
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Thrive in startup environments
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Understand cold email deeply
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Enjoy solving operational and client problems directly
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Want ownership over client success and campaign performance
This role is a strong fit for you.
