Job Title: Application Engineer
Location: Ciénega de Flores, Nuevo León, Mexico (On-site)
Location Type: On-Site
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com
Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.
Job Summary:
We are seeking a talented and motivated Application Engineer to join our dynamic team.
Key Responsibilities:
Application Engineering provides daily technical sales and engineering expertise to our inside and outside sales team, as well as our valuable customers. This includes reviewing customer applications and engineering specifications, creating technical quotations and proposals, providing training, and supporting the documentation needs of our validated customers.
What you’ll be doing
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specification/application review for sales & trials, preparation of bid proposals & quotations for custom products, and offering pre-sales application engineering guidance for all WMFTS product selection.
Technical Support: Provide technical support for products in the field, offering guidance to improve installations and troubleshoot problematic installations/operations. This may include evaluating failed hoses, reviewing and responding to specifications/drawings, communicating with the factories on detailed problems, issuing or responding to complaints on a customer’s behalf, making field visits, etc.
Training: Assist in providing product training to customers and sales engineers. This to include both theoretical (classroom presentations) as well as hands on product training within our wet training center including the complete set-up and running of customer demonstrations.
Collaborate with cross-functional teams: sales, engineering, customer service, purchasing, production, shipping and accounting for seamless customer order management.
Generate Bill of Materials and all pertinent documentation to facilitate processing of an order into production and raising the order on our system. This includes but is not limited to working with Vendors on proper specification of product, raising and maintaining Product Specification Records, compiling equipment lists, generating custom drawings or instructions relating to a job, etc.
Prepare submittal and other related project documentation for customer review and approval prior to releasing equipment.
Lead Handling: Collect clear and useful customer and application data for sales inquiries to facilitate follow-up by a sales representative.
Frequent telephone and written contact with customers, sales team, and factory personnel, and occasional field visits to customers for the purpose of making presentations, assessing applications, educating on our value proposition, or troubleshooting.
Field Service: Provide field support for installed equipment such as start-up, training, testing and troubleshooting.
Records: Maintain project records, general engineering & technical records, and contribute to the proper documentation recording in our engineering department per ISO procedures.
Utilize experience to assist in department level continual improvement projects as required.
Other: Assist with other tasks as delegated by the Operations Manager.
This is what you’ll need to be successful in this role
2-5 years related product and market experience. Bachelor’s degree required.
Team oriented, well organized and detail oriented.
Hands on experience troubleshooting peristaltic pump equipment and pump control systems is preferred.
Flexible and adaptable to a fast-paced environment.
Proven ability to resolve problems independently and take appropriate action in a timely manner.
Exceptional oral and written communication skills required to communicate with internal and external resources.
Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint and MS Teams.
Functional knowledge of Enterprise Resource Planning (ERP) software.
Quickly learns and achieves proficiency in new software applications as needed.
At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:
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A competitive salary
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Flexible working arrangements
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A generous holiday allowance
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Three days’ paid volunteering leave
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Additional support and benefits through our Everyone is Included Group Inclusion Plan
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We want everyone to be able to make their difference here, so we will always consider requests for flexible working.
We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include
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Gender-neutral parental leave
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15 days of extra paid caregiver leave
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Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
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Menopause-friendly workplace principles and more
Learn more at spiraxgroup.com/inclusion.
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.
We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.
If you require accommodations during the application process, please let us know.
Company Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.
Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
