18 publicaciones de empleo destacadas de technical support help desk en mexico (¡Están contratando!)

SNOC Engineer I (Mexico)
DYOPATH —Monterrey, N. L.
- Incluye fines de semana
- Home Office (Desde casa)
- Sin título de educación superior
- Seguro de vida
Postulación rápida
10d
Front Desk Associate
WeWork —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Licenciatura
- Recepción
Sports Trader
Betway Group —City, Hgo.
- Incluye fines de semana
- Administración de personal
- Inglés
12d
Client Service Analyst - IT
John Crane —Tlalnepantla, Méx.
- Tiempo completo
- Azure
- Microsoft Outlook
- Administración de personal
Postulación rápida
Facilities Specialist
WeWork —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Mantenimiento
- Inglés
12d
Data Analyst – Supply Risk & Automation
Ford de México —Naucalpan, Méx.
- Tiempo completo
- Microsoft Excel
- Ingeniería
- Inglés
3d
Data Analyst – Supply Risk & Automation
Ford Motor Company —Naucalpan, Méx.
- Microsoft Excel
- Ingeniería
- Inglés
3d
Community Associate
WeWork —Monterrey, N. L.
- Tiempo completo
- Experiencia en ventas
- Servicio al cliente
- Inglés
Senior Account Risk Engineer - Power Generation
AIG PC Global Services, Inc. —Ciudad de México, CDMX
- Correo electrónico
- Inglés
- Licenciatura
- Disponible para viajar
Postulación rápida
Senior Software Engineer
BSA-JLL - LaSalle Partners, MEX —Jalisco, Jal.
- Tiempo completo
- Azure
- Informática
- Experiencia en bases de datos
Postulación rápida
Regional HR Director - East Africa
Aga Khan University —África, Zac.
- Tiempo completo
- Administración de personal
- Hospital
- Maestría
AcctSpecialist-ASO
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
Technical Support Specialist - (IT Support Specialist)
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- DevOps
- Inglés
- Linux
Postulación rápida
VoIP Network Support Technician
VIVANT CORP —México
- Tiempo completo
- Home Office (Desde casa)
- Inglés
Postulación rápida
Bilingual Medical Virtual Assistant (Spanish - English)
Winning Assistants —México
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Bachillerato
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Ecommerce Operations Coordinator
Sidekick —México
- Tiempo completo
- Home Office (Desde casa)
- SQL
Postulación rápida
Bilingual Medical Virtual Assistant
Winning Assistants —México
- Medio tiempo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Bachillerato
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
6d
Bilingual Executive Assistant (Healthcare & Telehealth Operations)
Winning Assistants —México
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Servicio al cliente
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
1d

Quiero recibir la alerta de empleo más reciente para technical support help desk en mexico

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SNOC Engineer I (Mexico)

DYOPATH -
Monterrey, N. L.

Postulación rápida

Información del empleo

Hace 10 días

Beneficios

Vales de despensa
Seguro de vida

Cualificaciones

ITIL Foundation
Respuesta a incidentes
Seguridad
SIEM
Recolección de datos
Tecnologías de la información

Descripción completa del empleo

Join Us as a SNOC Engineer I

Are you motivated to begin or advance your career in technical operations, monitoring, and incident response? Do you enjoy problem‑solving, learning new technologies, and supporting reliable, secure operations?

We are looking for a SNOC Engineer I who is eager to grow, collaborate, and strengthen operational excellence across security, network, systems, and cloud environments.

Why You'll Love Working Here

Purposeful Work – Your contributions directly support the stability, availability, and security of systems used across the organization.
Growth & Development – From foundational certifications to hands‑on training, this role is built to support your technical progression.
Innovative Culture – Join a team committed to learning, collaboration, and continuous improvement.
Supportive Team Environment – Work alongside experienced engineers who share knowledge, celebrate wins, and help you grow your career.

Awesome Benefits

Savings / Monthly 13% cap
Pantry Vouchers 9% deposited every month
Christmas Bonus: 25 days of your daily income
Vacations - 12 days after the first year
Anniversary Bonus - 10 days of base salary
Vacation Premium – 40% first year
Major Medical Insurance covers you and your immediate family
Life Insurance
Quarterly Bonus
Marriage or Bereavement Time off
Maternity/Paternity Time off
Ergonomic Chair
250 pesos monthly stipend for internet and electricity
Full benefits overview at dyopath.com/careers

Role Overview

Location: Remote (Mexico)
Schedule: 1st Shift; Saturday to Wednesday
Pay Rate: MXN 25,000 (monthly)

As a SNOC Engineer I, you will monitor network, system, and security alerts; perform first‑level troubleshooting; and escalate issues as needed to maintain operational stability and service quality. This role provides the foundation for progressing to SNOC Engineer II responsibilities.

Your Mission as a SNOC Engineer I

Monitor and triage alerts across security, network, systems, and cloud environments.
Perform initial troubleshooting and document findings clearly.
Escalate incidents to SNOC Engineer II or senior teams when resolution exceeds Tier I scope.
Follow established Standard Operating Procedures (SOPs) for routine tasks.
Maintain accurate and thorough ticket documentation.
Assist with updating SOPs and knowledge base articles.
Support operational reliability through consistency, communication, and teamwork.

Security Operations Responsibilities

Performs initial review of security alerts and escalates indicators of compromise.
Assists with monitoring SIEM and EDR alerts.
Follows predefined workflows for triage and documentation.
Supports proactive security initiatives through data collection and basic analysis.
Works with Engineer II team members to learn investigative techniques.
Collaborates with internal teams as directed for remediation actions.

What You Bring to the Team

Education & Certifications

Associate's degree in IT, Cybersecurity, or related field (or equivalent experience).
Preferred certifications (or willingness to obtain):
- CompTIA Network+ or Security+
- CCNA (preferred)
- ITIL Foundations

Experience & Skills

1+ years in SOC, NOC, help desk, or IT operations (academic, internship, or lab experience welcome).
Foundational understanding of networking, security concepts, and system administration.
Strong communication and documentation skills.
Ability to follow structured processes and escalate appropriately.
Eagerness to learn in a fast‑paced, collaborative environment.

Why This Role Rocks

As a SNOC Engineer I, you won't just monitor alerts—you'll build the foundation for a long, successful career in IT operations and security. You'll work alongside passionate experts, gain hands‑on experience, and develop the skills needed to advance into SNOC Engineer II and beyond.

Ready to start your journey in IT operations and security? Apply now and become our next SNOC Engineer I at DYOPATH!

This role is open to applicants in Mexico only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Postulación rápida

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technical support help desk empleos en mexico

SNOC Engineer I (Mexico)

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Data Analyst – Supply Risk & Automation

Data Analyst – Supply Risk & Automation

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Senior Software Engineer

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Quiero recibir la alerta de empleo más reciente para technical support help desk en mexico

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