17 publicaciones de empleo destacadas de technical support help desk en mexico (¡Están contratando!)

Senior Business Analyst, IT
AEES INC —Torreón, Coah.
- Tiempo completo
- Oracle
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
Postulación rápida
Client Service Analyst - IT
John Crane —Tlalnepantla, Méx.
- Tiempo completo
- Azure
- Microsoft Outlook
- Administración de personal
Postulación rápida
Facilities Specialist
WeWork —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Mantenimiento
- Inglés
12d
Bilingual AdOps Campaign Manager (English / Spanish)
illumin —Crédito Constructor, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Inglés
Postulación rápida
14h
Data Analyst – Supply Risk & Automation
Ford de México —Naucalpan, Méx.
- Tiempo completo
- Microsoft Excel
- Ingeniería
- Inglés
3d
Senior Manager, Revenue Recognition
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Salesforce
Data Analyst – Supply Risk & Automation
Ford Motor Company —Naucalpan, Méx.
- Microsoft Excel
- Ingeniería
- Inglés
4d
Community Associate
WeWork —Monterrey, N. L.
- Tiempo completo
- Experiencia en ventas
- Servicio al cliente
- Inglés
Senior Account Risk Engineer - Power Generation
AIG PC Global Services, Inc. —Ciudad de México, CDMX
- Correo electrónico
- Inglés
- Licenciatura
- Disponible para viajar
Postulación rápida
Senior Software Engineer
BSA-JLL - LaSalle Partners, MEX —Jalisco, Jal.
- Tiempo completo
- Azure
- Informática
- Experiencia en bases de datos
Postulación rápida
Regional HR Director - East Africa
Aga Khan University —África, Zac.
- Tiempo completo
- Administración de personal
- Hospital
- Maestría
AcctSpecialist-ASO
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
Technical Support Specialist - (IT Support Specialist)
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- DevOps
- Inglés
- Linux
Postulación rápida
VoIP Network Support Technician
VIVANT CORP —México
- Tiempo completo
- Home Office (Desde casa)
- Inglés
Postulación rápida
Bilingual Medical Virtual Assistant (Spanish - English)
Winning Assistants —México
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Bachillerato
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Bilingual Medical Virtual Assistant
Winning Assistants —México
- Medio tiempo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Bachillerato
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
7d
Ecommerce Operations Coordinator
Sidekick —México
- Tiempo completo
- Home Office (Desde casa)
- SQL
Postulación rápida

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Senior Business Analyst, IT

AEES INC -
Torreón, Coah.

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Oracle
Administración de personal
Plurilingüe
Servicio al cliente
ERP systems
Análisis de negocios
Inglés
Sistemas de información
Microsoft Office
MRP
SQL
Licenciatura
PeopleSoft
Planeación de producción
Servicios web
Requisitos comerciales
Negocios

Descripción completa del empleo

Objetive

Analyze the organization’s business processes and systems (financial, logistic, human resources, etc.) and automate / optimize processes through the third-party business resource planning system (ERP, e.g. SAP, PeopleSoft, Oracle). Works on complex, large and more important/impact aspects of the system. Designs more optimal processes as a result of a broader and deeper ERP experience.

RESPONSIBILITIES

Work with our internal customers to analyze business processes to document functional requirements and optimize the use of the Plex SaaS platform.
Development of system specifications and decision flows, in the form of flowcharts or equivalent techniques, from written business requirements.
Formulate and define the scope and objectives of the system, devising and/or updating procedures to solve complex business problems.
Make recommendations and propose system solutions to meet functional requirements.
Be a liaison between Plex, business process owners, subject matter experts, and the IT application team to create and finalize test plans / use case scenarios.
Run test cycles, document results, and create test approval documentation.
Develop, document, or maintain standards, best practices, and procedures for using the system.
Consult with end users about incidents within software systems and track those issues using the Help Desk tool software.
Conduct product demonstrations and partner training.
Provide 24/7 technical support to end users following corporate responsiveness policies and problem escalation management.
Develop knowledge base documents for use in training and keep documentation up to date with the Document Control system.
Manage changes in reference requirements by effectively participating in change control processes and tools.
Strong listening skills, to understand what people are saying and to detect what they might hesitate to say.
Analytical skills, to critically evaluate information collected from multiple sources, reconcile conflicts, break down high-level information into details, abstract from low-level information to a more general understanding, distinguish requests submitted by users from true underlying needs, and distinguish solution ideas from requirements.
Drive PKC standards and policies throughout IT, plants, and end-user groups.
Lead the implementation and development for Automation and integration processes through API web Services.
Support to MES Implementation team and business Automation projects (DEMA).
Comply with and ensure compliance with PKC Group's Environment, Health and Safety Policy and Energy Policy.
Comply with the environmental, health, safety and energy requirements set forth in Federal, State and Municipal legislation and applicable regulations related to our activities and products to comply with the EMASS (Energy, Environment, Health and Safety) procedures inherent to their work position.
Contribute to the effectiveness of the Energy, Environment, Health and Safety Management System, including the achievement of the EMASS Objectives and Goals.

Education and Experience

Bachelor’s Degree in information systems, business systems, or 8 years’ experience in the field.
Plex experience over 5 years with the following modules: quality, tools and maintenance, production Scheduling, manufacturing, MRP and engineering.
Provide backup support to maintain Plex system permissions and security.
Ability to speak several languages (English, Spanish).
Knowledge of EDI standards is an advantage.
Experience with MS Office applications.
Experience in Intelliplex as advantage.
RPA experience as a plus.
Experience in SQL a plus.

Skill/ knowledge requirements

Problem-solving skills, with excellent attention to details.
Progressive communication skills
Driven by customer service
Other IT software support as necessary
Able to travel and assist the plant where the company needs it within Mexico
Travel expected from
up to 50% of the time.

Postulación rápida

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technical support help desk empleos en mexico

Senior Business Analyst, IT

Client Service Analyst - IT

Facilities Specialist

Bilingual AdOps Campaign Manager (English / Spanish)

Data Analyst – Supply Risk & Automation

Senior Manager, Revenue Recognition

Data Analyst – Supply Risk & Automation

Community Associate

Senior Account Risk Engineer - Power Generation

Senior Software Engineer

Regional HR Director - East Africa

AcctSpecialist-ASO

Technical Support Specialist - (IT Support Specialist)

VoIP Network Support Technician

Bilingual Medical Virtual Assistant (Spanish - English)

Bilingual Medical Virtual Assistant

Ecommerce Operations Coordinator

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