At Infoblox, every breakthrough begins with a bold “what if.”
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?
We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.
Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.
In a world where you can be anything, Be Infoblox .
Associate Manager, Global Service Desk
We have an opportunity for an Associate Manager, Global Service Desk join our team in Mexico, reporting to Director, Global Service Desk in India. In this role, you will be responsible for people leadership and frontline IT service delivery across the North America region, bringing strong technical expertise and customer-facing skills across Service Desk operations, Client Engineering, and end-user IT experience.
Be a Contributor — What You’ll Do
- Develop user‑facing portals and digital experiences on the ServiceNow platform
- Lead and mentor a geographically distributed support team serving North America users
- Provide and oversee frontline support for desktop and laptop systems, endpoint platforms, and core user productivity tools
- Manage new hire and offboarding processes, including user account provisioning, email setup, system access, role assignments, device imaging, deployment, and post‑deployment support
- Perform and guide independent analysis and troubleshooting complex technical issues, ensuring timely resolution and clear communication
- Handle user inquiries with professionalism, empathy, and reliability, including frequent unplanned or urgent support requests
Be Prepared — What You Bring
- 10 plus years of progressive IT support experience, including hands‑on work in Global Service Desk or Client Engineering, with at least 2+ years in a people‑management or lead role
- Strong experience managing end‑user computing environments across Windows and/or Apple (macOS) hardware
- Proven expertise with endpoint and collaboration platforms, including Microsoft Intune, Apple, JAMF, Microsoft 365, Teams, and SharePoint
- Solid understanding of IT fundamentals, including device lifecycle management, imaging, deployments, identity basics, and network foundation
- Demonstrated ability to lead, coach, and develop support engineers, driving accountability, service quality, and team engagement
- Experience operating in a customer‑facing, high‑volume support environment, with strong judgment and the ability to manage competing priorities
- Strong problem‑solving and troubleshooting skills, capable of independently analyzing issues and driving resolution
- Excellent communication and stakeholder management skills, with a calm, professional approach to unplanned or urgent requests
- Self‑starter mindset with a focus on continuous improvement, user experience, and operational excellence
- Bachelor’s degree (BA/BS) preferred; equivalent practical experience considered (ITIL or relevant technical certifications a plus)
Be Successful — Your Path
First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.
Six Months:
- Have established yourself as a leader who owns outcomes for IT support delivery while driving operational excellence and a strong customer experience
- Have demonstrated strong business stakeholder management, partnering effectively with Procurement, InfoSec, Legal, HR, and other cross‑functional teams to deliver aligned IT services
- Operate independently, collaborating with global team members on delivery, gaining hands‑on exposure to vendor management, and implementing your ideas to improve IT support effectiveness
One Year:
- Contribute to service improvements, process optimization, and support delivery excellence, influencing how global IT support is delivered
- Think beyond core IT support, contributing to cross‑functional and strategic initiatives, leveraging Infoblox’s culture of collaboration and diversity, and participating in challenging projects that significantly enhance your learning curve and career growth
Belong— Your Community
Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.
Ready to Be the Difference?
Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
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