20 publicaciones de empleo destacadas de technical support specialist en jalisco (¡Están contratando!)

mainframe developer
Wipro Limited —Guadalajara, Jal.
- Inglés
- Contratos
8h
Marketing Specification Support, IA Project Specialist - Foránea
Industrias Hunter, S. de R.L. de C.V. —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Bilingüe
- Microsoft Word
- AutoCAD
- Descuento de gimnasio
- Seguro de vida
Training Specialist I
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Mantenimiento
- Inglés
- Licenciatura
8d
Network Security Specialist Advisor
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Azure
- Administración de personal
- Inglés
Digital Data & Analytics Specialist
Henkel —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Análisis de datos
- Permiso de maternidad y paternidad
Postulación rápida
Senior Specialist Sales Operations
Infineon Technologies AG —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
11d
Business Intelligence & Analytics Specialist
BSA-JLL - LaSalle Partners, MEX —Jalisco, Jal.
- Tiempo completo
- Azure
- Administración de personal
- Informática
Postulación rápida
8d
Product Manager, Analytics and Data Quality (Renewables)
Radian Generation —Guadalajara, Jal.
- Tiempo completo
Postulación rápida
Ingeniero de Compras / Procurement Specialist
FOXCONN GDL —Tlaquepaque, Jal.
- Tiempo completo
- Inglés
- Licenciatura
- HVAC
Postulación rápida
11d
Revenue Management Specialist
InterContinental Hotels Group —Guadalajara, Jal.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Software Development Advisor
NTT Ltd —Guadalajara, Jal.
- Informática
- Licenciatura
- Desarrollo de software
Visual Marketing Designer
Carestream Health —Zapopan, Jal.
- Inglés
- Licenciatura
- Sin título de educación superior
Field Application Engineer
Teradyne —Zapopan, Jal.
- Inglés
- Java
- C++
Senior Security Platform Engineer
AstraZeneca —Zapopan, Jal.
- Informática
- Licenciatura
- Sin título de educación superior
10d
Logistics Specialist (Customer/Sales Scheduling)
Hella —Guadalajara, Jal.
- Experiencia en ventas
- ERP systems
- Inglés
Enterprise Arch. Specialist Advisor
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Azure
- Oracle
- DevOps
Account Manager
Hewlett Packard Enterprise —Guadalajara, Jal.
- Tiempo completo
- Experiencia en ventas
- Licenciatura
- Contratos
Cloud DevOps Engineer
amdocs —Guadalajara, Jal.
- Incluye fines de semana
- Microsoft Excel
- Administración de personal
- DevOps
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Senior Specialist VAT/IEPS Certifications
Koch —Zapopan, Jal.
- Microsoft Excel
- Inglés
- Licenciatura
3d
IT Team Lead - ITIL / Devops
Bosch Group —Guadalajara, Jal.
- Tiempo completo
- Informática
- DevOps
- Licenciatura
Postulación rápida

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mainframe developer

Wipro Limited -
Guadalajara, Jal.

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Información del empleo

Hace 8 horas

Cualificaciones

Inglés
COBOL
Contratos

Descripción completa del empleo

Job Description

Job Title: mainframe developer

City: Guadalajara

State/Province: Jalisco

Posting Start Date: 6/5/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Mainframe developers with strong Cobol, JCL, SYNCSORT, VSAM knowledge.

Developer – Core Solutions (IBM)

BASIC PURPOSE:
The Application Developer is responsible for the development and maintenance of application systems that support one or more of the business functions.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Develop, review, document and test business critical applications and integration software

Document code changes

Creates Unit Test cases

Incorporate best practices and standards into all aspects of projects and applications

Updates code to address defects and enhancements

Perform miscellaneous other software support

BASIC REQUIREMENTS:
english fluent

Related Experience:
Mininum 2 years of experience desgning and developing on IBM Mainframe Legacy Systems

Knowledge/Skills/Abilities:

Understanding of Legacy Systems best pratices

Ability to analyze and understand existing processes and code

Ability to perform software unit testing

Hybrid for mexico city and guadalajara

͏

Do

Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLAÃ¢ÂÂs defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements

͏

Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃ¢ÂÂ and clientsÃ¢ÂÂ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAÃ¢ÂÂs

͏

Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver

Performance Parameter

Measure

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT

Team Management

Productivity, efficiency, absenteeism

Capability development

Triages completed, Technical Test performance

Mandatory Skills: Mainframe .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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technical support specialist empleos en jalisco

mainframe developer

Marketing Specification Support, IA Project Specialist - Foránea

Training Specialist I

Network Security Specialist Advisor

Digital Data & Analytics Specialist

Senior Specialist Sales Operations

Business Intelligence & Analytics Specialist

Product Manager, Analytics and Data Quality (Renewables)

Ingeniero de Compras / Procurement Specialist

Revenue Management Specialist

Software Development Advisor

Visual Marketing Designer

Field Application Engineer

Senior Security Platform Engineer

Logistics Specialist (Customer/Sales Scheduling)

Enterprise Arch. Specialist Advisor

Account Manager

Cloud DevOps Engineer

Senior Specialist VAT/IEPS Certifications

IT Team Lead - ITIL / Devops

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