13 publicaciones de empleo destacadas de customer support coordinator en miguel hidalgo, dif (¡Están contratando!)

Global Queue Coordinator II
Nutanix —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Salesforce
- Inglés
9d
Coordinator, Americas Talent Acquisition Operations - Data & Analytics
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
Service Manager
Vertiv —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Services Spare parts Analyst
Vertiv —Ciudad de México, CDMX
- Experiencia en control de inventarios
- ERP systems
- Sin necesidad de experiencia
QA Coordinator
NBCUniversal —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Trabajo híbrido
- Bilingüe
- Administración de personal
- Inglés
Lead Management & Governance Specialist
S&P Global —Ciudad de México, CDMX
- Correo electrónico
- Experiencia en ventas
- Salesforce
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
Customer Success Coordinator - English and Spanish Speaker (1 Year Contract)
EcoVadis —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Seguro de vida
- Programa de referidos
Postulación rápida
(Senior) Data Team Lead
IQVIA —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Liderazgo
Account Manager (CDMX)
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
Postulación rápida
Email Marketing - Associate Strategist
jetfuel.agency —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Mercadotecnia
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Billing Coordinator
Tradewin —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Servicio al cliente
- Plan de adquisición de acciones empresariales
- Seguro de vida
Postulación rápida
LAR Customer Service Coordinator (Trilingual)
AIG MEXICO SERVICIOS S.A. DE C.V. —Ciudad de México, CDMX
- Correo electrónico
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Postulación rápida
Operations Team Lead Trainee
Talento Humano —Colonia Polanco, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Administración de personal
- DevOps
- Inglés
Postulación rápida
6h

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Coordinator, Americas Talent Acquisition Operations - Data & Analytics
Bain & Co. —Ciudad de México, CDMX
Process Improvement, Automation, and Enablement (5%). 1-2 years of experience in a data analyst role or significant exposure to similar work.
Postulación rápida
Customer experience & success coordinator - Publicación vencida
Carnival Lenceria —Miguel Hidalgo, CDMX
Un candidato para el puesto de Customer experience & success coordinator para laborar en Miguel Hidalgo, Ciudad de México, México.

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Global Queue Coordinator II

Nutanix -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 9 días

Cualificaciones

Administración de personal
Salesforce
Inglés
Maestría
Licenciatura
Atención al cliente
SaaS
Negocios

Descripción completa del empleo

The Opportunity

Are you a detail-oriented professional with strong communication skills and a passion for managing customer support processes? If so, you will thrive on our team, where you will have the opportunity to work collaboratively in a hybrid environment, directly contribute to enhancing customer satisfaction, and play a key role in optimizing our support queue management efforts in a rapidly growing organization.

About the Team

The Support Engineering team at Nutanix is a dynamic group located in Bangalore, dedicated to providing exceptional technical support and customer service to our clients. The team's mission is to ensure seamless operations and enhance customer satisfaction by effectively managing support requests and incidents. With a culture that values collaboration, innovation, and continuous improvement, team members are encouraged to share ideas and work together to resolve issues efficiently, fostering a positive environment that prioritizes both employee engagement and customer success.

You will report to the Manager of Worldwide Support, who is known for their approachable leadership style and focus on mentorship, enabling team members to thrive in their roles. The work setup for this position is hybrid, allowing for flexibility with a combination of remote work and onsite presence, with team members required to come into the office a few days a week to facilitate collaboration.

Your Role

Monitoring queues and ensuring cases are assigned and accepted and initial response/customer connect is made as per the SLA, by appropriate resources for troubleshooting.
Ensure the correct case priorities are set and honoured.
Reduce the customer wait time for cases both via web and phone queue.
Notify the on-shift duty manager about a critical situation.
Ensuring appropriate staffing to manage the phone queue.
Monitor and update workforce availability on support tools.
Make a customer contract via phone or email to keep them updated on the progress of the case assignment.
Work closely with the local support team (SRE and managers) as well as global support teams.
Weekly, monthly and quarterly reporting as required by the support management for operational efficiency.
Monitoring the support tools and BOTs and collaborating with the tools team to ensure their effective functioning

Requirements

Bachelor's degree in engineering and / or science or equivalent. A masters in business or understanding of support business function would be an advantage.
Overall 4 to 6 years of customer facing or support role along with 2+ years experience in Support Queue Management or a similar function (workforce, operations management) in a customer-facing role
Excellent verbal and written communication skills in English with attention to detail.
Should clearly understand the support metrics and MBOs - Cases, queue, SLA, IR, escalation handling, NPS, CSAT etc
Experience of working with Cloud/SaaS teams and exposure to Salesforce would be an advantage
This role will have rotational Shift involved and will have to work across time zones
Will have addition duties of Staffing, Reporting, Trend Analysis for Queue Manager team and Shift Lead role

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customer support coordinator empleos en miguel hidalgo, dif

Global Queue Coordinator II

Coordinator, Americas Talent Acquisition Operations - Data & Analytics

Service Manager

Services Spare parts Analyst

QA Coordinator

Lead Management & Governance Specialist

Customer Success Coordinator - English and Spanish Speaker (1 Year Contract)

(Senior) Data Team Lead

Account Manager (CDMX)

Email Marketing - Associate Strategist

Billing Coordinator

LAR Customer Service Coordinator (Trilingual)

Operations Team Lead Trainee

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