20 publicaciones de empleo destacadas de supervisor de data center en mexico (¡Están contratando!)

Call Center Workforce Supervisor Guadalajara
RESORTCOM INTERNATIONAL MEXICO —Guadalajara, Jal.
- Tiempo completo
- Bilingüe
- Administración de personal
- Inglés
Postulación rápida
10d
Call Center Bilingual Quality Specialist & Trainer
B9 Inc —Desde casa
- $15,000 a $19,800 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Microsoft Office
Postulación rápida
06 - Customer Program Management Associate
Celestica —Monterrey, N. L.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
9d
Tooling Facility Supervisor
FieldCore —Morelia, Mich.
- Incluye fines de semana
- Microsoft Outlook
- Administración de personal
- Servicio al cliente
Retail Data & Analytics Lead
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
SUPERVISOR SR. IMPUESTOS NOMINA
AutoZone —Monterrey, N. L.
- Aplicaciones en linea
- Licenciatura
- Gestión de venta al por menor
- Plan de adquisición de acciones empresariales
- Descuento de empleados
Gerente de Operaciones
Hubbell Incorporated —Ciudad Juárez, Chih.
- Microsoft Word
- Microsoft Excel
- Administración de personal
Junior Full-Stack Java Developer – Contact Center Technologies
Sutherland —Ciudad de México, CDMX
- Azure
- Administración de personal
- Inglés
Software Engineer - SG6 - Torreon
John Deere —Torreón, Coah.
- Licenciatura
- Desarrollo de software
- Python
9d
Production Supervisor (S2 & S3)
Molex —El Salto, Jal.
- Inglés
- Licenciatura
- Mejora continua
Trainer (Call Center)
Seguros Confie —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Warehouse Supervisor
Johnson Controls —Apodaca, N. L.
- Tiempo completo
- Administración de personal
- Experiencia en control de inventarios
- Inglés
Repacking Coordinator
Mondelēz International —Lerma de Villada, Méx.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Permiso de maternidad y paternidad
06 - Associate, Operations Quality
Celestica —Apodaca, N. L.
- Microsoft Excel
- Administración de personal
- SQL
2d
Customer Service Supervisor
DoorDash Mexico —Ciudad de México, CDMX
- Incluye días feriados
- Bilingüe
- Microsoft Excel
- Administración de personal
Postulación rápida
8d
09 - Planning Advisor
Celestica —Monterrey, N. L.
- Licenciatura
- Disponible para viajar
- Contratos
2d
Supervisor, Import Export
Integer Holdings Corporation —Tijuana, B.C.
- Bilingüe
- Microsoft Excel
- Oracle
Postulación rápida
Supervisor de Obra de Sistemas Especiales
Grupo EOSOL —Querétaro, Qro.
- Diagramas
- Microsoft Office
- Experiencia en construcción
Traffic Manager 2
Emerson —Reynosa, Tamps.
- Tiempo completo
- Oracle
- Experiencia en control de inventarios
- Inglés
Offshore Doctor Mexico- continous opening
Remote Medical Inc. —Desde casa
- Home Office (Desde casa)
- Inglés
- Microsoft Office
- Uso de computadora
Postulación rápida

Quiero recibir la alerta de empleo más reciente para supervisor de data center en mexico

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Call Center Workforce Supervisor Guadalajara

RESORTCOM INTERNATIONAL MEXICO -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo
Hace 10 días

Cualificaciones

Bilingüe
Administración de personal
Plurilingüe
Inglés
Licenciatura
Estimación y pronóstico
Negocios
Liderazgo
Habilidades de comunicación

Descripción completa del empleo

Position Summary

The Call Center Workforce Supervisor, reporting to the Director of Call Center Operations, is responsible for optimizing workforce efficiency and effectiveness while supporting strategic business intelligence initiatives for ResortCom Operations. This role requires strong leadership, advanced workforce management skills, and a data-driven approach to problem-solving. The Call Center Workforce Supervisor will oversee operational processes, monitor and improve staffing strategies, analyze performance metrics, and drive continuous improvements to ensure exceptional service levels. In addition, the role involves providing insightful business intelligence analysis, fostering employee development, and ensuring seamless client onboarding. A critical focus is balancing resource allocation, operational excellence, and the development of actionable insights to enhance overall call center performance

Position Type: Salaried position – This is a full-time position. Not a remote job, this is an in-office job only.

Expected Hours of Work: Must be available to work any day & time of the week. Must be able to work long shifts based on department needs. Schedule is determined by needs of the business.

Reports to: Director of Call Center Operations

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Workforce Planning & Scheduling

o Forecasting demand: Analyze call volume trends, historical data, and seasonal patterns to predict future call volume and staffing needs.

o Scheduling: Create and maintain effective work schedules that ensure sufficient coverage while minimizing overtime and underutilization.

o Staffing optimization: Ensure the right number of agents are scheduled at the right times to meet service level goals (e.g., average wait time, response time, and abandonment rate).

§ Ensure seamless floor management through constant coordination with key positions like Managers and Supervisors.

Real-Time Monitoring

o Performance tracking: Monitor real-time call center metrics such as service levels, call volumes, agent adherence, and wait times.

o Adjusting staffing levels: Make immediate adjustments to staffing (e.g., shifting agents between queues or opening additional lines) to respond to real-time fluctuations.

Data Analysis and Reporting

o Performance analysis: Analyze performance data (e.g., call resolution rates, member satisfaction, and agent productivity) to identify trends, areas for improvement, and opportunities for cost savings.

o Reporting: Generate and present regular reports on key metrics such as call volume, average handling time (AHT), service levels, and employee performance to upper management.

o Business intelligence: Use data insights to drive decision-making and support strategic initiatives.

Performance Management

o Continuously meet or exceed departmental KPIs, focusing on productivity, revenue generation, call volume forecasting, and service level metrics.

Operational Planning

o Conduct comprehensive needs assessments, capacity planning, and performance reviews to develop call center operational strategies.

Budget and Finance

o Contribute to budget preparation and monthly financial forecasting; monitor and control expenditures to meet revenue goals.

Staff Supervision and Development

o Provide daily supervision, track productivity, and engage in performance management activities that include goal setting, feedback provision, and performance development planning.

Interdepartmental Coordination

o Direct and communicate with multiple departments to guarantee that calls are managed efficiently and effectively.

Employee Engagement

o Collaborate with direct reports to foster a culture of engagement and excellence across all departments.

Standard Operating Procedures (SOPs)

o Lead the initiative to create new SOPs and update existing ones to align with organizational goals.

All other duties and projects assigned by Management.

Required Education and Experience

Bilingual (English – Spanish).
College / University Degree
Prior 2+ years Supervisor experience required
Proven 3+ years expert knowledge and experience in workforce management
The person must be knowledgeable in telephony platforms, call routing, analytic tools.
Demonstrated ability in multitasking and working under pressure
Strong written and verbal communication skills

Preferred Education and Experience

Highly desirable: Experience with Genesys Cloud
Degree in Business, Analytics, or related field is a plus.
Experience in managing a culturally diverse team
Ability to travel to the United State

Postulación rápida

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Junior Full-Stack Java Developer – Contact Center Technologies

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Quiero recibir la alerta de empleo más reciente para supervisor de data center en mexico

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