Receivables Support Representative
Position Type: Full-Time, Remote
Location: Remote
Working Hours: U.S. Business Hours
About the Role
We’re hiring a highly detail-oriented and execution-driven Receivables Support Representative to help protect revenue, accelerate cash flow, and resolve customer billing issues quickly and professionally.
This role is focused on collections follow-up, billing investigations, customer communication, and Salesforce case management. You will work directly with customers to resolve past-due balances, investigate invoicing discrepancies, and maintain accurate documentation across all receivables-related activity.
This is not a passive collections role. We’re looking for someone who is persistent, proactive, organized, and comfortable handling high-volume phone and email communication while maintaining a strong customer experience.
You will play a key role in reducing aging balances, improving billing accuracy, and helping maintain healthy customer relationships through clear communication and consistent follow-through.
What You’ll OwnCollections & Payment Follow-Up- Execute outbound collections calls and email follow-ups for past-due accounts
- Secure payments, payment commitments, and account resolutions
- Maintain a disciplined follow-up cadence until issues are fully resolved
- Track customer commitments, behaviors, and payment activity in Salesforce
- Identify opportunities to enroll customers into auto-pay programs
- Help reduce delinquency and aging balances through proactive communication
Billing Investigation & Case Management- Investigate billing disputes, invoice discrepancies, and account setup issues
- Identify root causes behind invoicing problems and coordinate corrections
- Open, manage, and close Salesforce cases with detailed documentation
- Ensure all customer interactions, resolutions, and follow-ups are accurately recorded
- Confirm customer understanding and satisfaction before closing billing cases
- Escalate complex issues when necessary while maintaining ownership of follow-through
Customer Communication & Coordination- Communicate professionally and confidently through phone and email interactions
- Provide proactive updates regarding investigations, payments, and account status
- Work cross-functionally with operations, installation, service, and billing teams to resolve issues
- Reduce internal escalations by proactively resolving billing and receivables concerns
- Maintain a customer-first approach while protecting company revenue
Documentation & Process Improvement- Maintain accurate and audit-ready Salesforce records
- Track recurring billing or collections issues and identify operational trends
- Assist with SOP creation and process improvement initiatives
- Present recurring issue patterns and recommendations during team reviews
- Support continuous improvement efforts to improve collections efficiency and billing accuracy
What Makes You a Great Fit- You are persistent and comfortable following up until resolution is achieved
- You balance urgency with professionalism and empathy
- You are highly organized and disciplined with documentation
- You proactively solve problems instead of waiting for direction
- You communicate clearly and confidently with customers and internal teams
- You thrive in structured, fast-paced operational environments
Required Experience & Skills- Experience in collections, receivables, billing support, or customer account management
- Proven ability to manage high-volume customer communication by phone and email
- Experience using Salesforce or similar CRM systems for case management
- Strong attention to detail and organizational skills
- Strong written and verbal English communication skills
- Ability to investigate and resolve billing or payment issues independently
- Comfortable managing multiple priorities and follow-up workflows simultaneously
Preferred Experience- Experience working in accounts receivable or structured collections environments
- Background supporting service, operations, or installation-based businesses
- Experience improving auto-pay adoption or reducing delinquency risk
- Familiarity with root-cause analysis and operational process improvement
- Experience documenting SOPs or recurring issue workflows
What a Typical Day Looks Like
A Receivables Support Representative’s day revolves around collections execution, billing investigation, and customer follow-through. You will:
- Conduct outbound collections calls and payment follow-ups
- Investigate billing discrepancies and account setup issues
- Open, manage, and update Salesforce cases
- Coordinate internally to resolve invoicing obstacles
- Track payment commitments and customer responses
- Convert eligible customers to auto-pay
- Document all interactions accurately and completely
- Identify trends and contribute ideas for operational improvement
In short: you help ensure invoices are paid, billing issues are resolved quickly, and customers remain informed and supported throughout the process.
Key Metrics for Success (KPIs)Receivables & Collections Performance- Completion of daily collections activity targets
- Total collections secured (volume and dollar value)
- Reduction in aging balances and delinquency rates
- Auto-pay conversion rates
Billing Investigation & Documentation- Billing cases resolved accurately and efficiently
- Salesforce documentation accuracy and completeness
- Reduction in long-open receivables cases
- Timeliness of case resolution and follow-up
Communication & Operational Efficiency- Timely customer and internal communication
- Reduction in escalations caused by documentation or follow-up gaps
- Positive collaboration feedback from internal teams
Interview Process- Initial Screening Call
- Video Interview with Pavago Recruiter
- Client Interview
- Offer & Onboarding
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