Senior CSSC Front Line Representative
Grundfos —Apodaca, N. L.
- Administración de personal
- Servicio al cliente
- Inglés
- Plan de adquisición de acciones empresariales
- Vacaciones adicionales o permisos con goce de sueldo
4d
Engineering & Quality - Software Engineer
Fitch Group —Monterrey, N. L.
- Azure
- Python
- Permiso de maternidad y paternidad
Investments Manager
Emergent Cold —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Production Planner
Johnson Controls —Apodaca, N. L.
- Tiempo completo
- Oracle
- Experiencia en manufactura
11d
Service Now Process Analyst
Corning —Obispado, N. L.
- Administración de personal
- Informática
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Human Resources Manager
Eaton —Guadalupe, N. L.
- Administración de personal
- Inglés
- Microsoft Office
SAP MDG Developer (f/m/d)
Dematic Logistics de Mexico S. de R.L. de C.V. —Guadalupe, N. L.
- Inglés
- Licenciatura
Quality Technician
Danfoss —Apodaca, N. L.
- Tiempo completo
Senior SAP Business Network Asset Collaboration Consultant
Dematic Logistics de Mexico S. de R.L. de C.V. —Guadalupe, N. L.
- Administración de personal
- Informática
- Maestría
SAP LE Consultant
Schneider Electric —Monterrey, N. L.
- Tiempo completo
- Inglés
Supply Chain Super User
Corning —Apodaca, N. L.
- Microsoft Excel
- DevOps
- ERP systems
- Seguro dental
- Permiso de maternidad y paternidad
HR Business Partner
Regal Rexnord —Apodaca, N. L.
- Tiempo completo
- Bilingüe
- Oracle
- Administración de personal
Embedded Firmware Test Engineer
Vertiv —Monterrey, N. L.
- Correo electrónico
- Inglés
- C++
- Controlador Lógico Programable
LAM Payroll Central Manager
NOV Inc. —Monterrey, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Process Developer- Collections
EDM S de RL de CV —San Pedro Garza García, N. L.
- Administración de personal
- Inglés
- Maestría
Postulación rápida
Senior SAP Solution Analyst
O-I —Monterrey, N. L.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Informática
- Experiencia en ventas
Postulación rápida
5d
Sr. SAP FICO Analyst, Finance Solutions
Magna International —San Pedro Garza García, N. L.
- Correo electrónico
- Informática
- CAD
- Licenciatura
Postulación rápida
Senior SAP SD-LE Analyst
Magna International —San Pedro Garza García, N. L.
- Informática
- Experiencia en ventas
- CAD
Postulación rápida

More jobs to discover

Find similar jobs that you might be interested in.

Full Stack Software Engineer
Unilink Transportation —San Pedro Garza García, N. L.
Ensure code quality through testing, code reviews, and CI/CD best practices. We are seeking a *Full Stack Software Engineer* to join our IT team and work…
Hasta $50,000 por mes
Postulación rápida
1d
Engineering & Quality - Software Engineer
Fitch Group —Monterrey, N. L.
4 to 5 years’ experience ‘hands-on’ leading highly technical data-centric software engineers, preferably in financial services, in support of Data Lake houses (…

Quiero recibir la alerta de empleo más reciente para master data management en monterrey, nle

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Senior CSSC Front Line Representative

Grundfos -
Apodaca, N. L.

Postúlate ahora

Información del empleo

Hace 4 días

Beneficios

Plan de adquisición de acciones empresariales
Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Administración de personal
SAP CRM
Servicio al cliente
SAP Materials Management
Inglés
Microsoft Office
Experiencia en bases de datos
Actividades administrativas
Habilidades de organización
OEM

Descripción completa del empleo

Are you passionate about delivering exceptional customer experiences while navigating complex orders and inquiries with confidence? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Senior CSSC Front Line Representative, you will actively contribute to an efficient and productive internal sales team whilst delivering world-class customer services through various communication channels such as digital, telephone, e-mail, live chat, etc. Provide professional resolutions on all inquiries related to the identified OEM customers within a timely manner (as predefined by IND targets) and either resolve or decide on further processing based on defined processes. Work as a subject matter expert within products or processes to promote and enhance competence within the OEM team.

What you will be doing

As a key part of the Customer Support & Service Center (CSSC) team, you will create impact by driving customer satisfaction and business growth through timely resolutions, identifying opportunities, and championing process improvements that strengthen our customer-centric culture.

Your main responsibilities include:

Use advanced pump and order management knowledge to provide commercial and technical advice on customer enquiries by email, telephone, live chat, instant messaging etc.
Use discretionary skills to create, analyse, and resolve customer request tickets, such as; RFI (request for information), RFQ (request for quotation), RFO (request for order), and RFC (request for complaint) to optimize response times.
Create professional offers and quotations using advanced product and pricing knowledge to meet customer requirements.
Track offers and quotations according to sales guidelines.
With sophisticated pricing tools and SAP knowledge, provide pricing and delivery information as requested.
Provide primary support for both day-to-day and escalated inquiries regarding the Order-to-Delivery process requiring enhanced knowledge of SAP, CRM, QIP, Sales approval systems, and supporting documentation libraries.
Identify new business opportunities and provide potential business intelligence within the proper sales channels.
Enter, check or release incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
Contact customers or internal stakeholders to resolve order complexities such as price and part number configuration data at the time of entry into SAP to enter an executable order.
Using acumen and discretion manage customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with external Sales, finance and supply chain.
Assist customers with order progression and supply chain issues.
Daily order housekeeping using advance reporting skills.
Resolve customer complaints and quality issues using analysis and systematic approaches.
Record and action requests for customer product returns.

Others:

Promote and train customers on the use of digital tools (Chat, GPC, MyGrundfos, Extranet, etc) to advance efficiency.
Support in executing ad hoc tasks in CSSC such as pricing, master data, approval workflow, digital tools, etc.
Coordinate with Support Function to Create, delete and maintain customer contact data in the SAP CRM system.
Follow all local guidance in relation to quality, environmental, sustainability, health and safety.
Attend and support sales and customer strategy meetings and activities when needed
Build relationships with customers that will impact the business, help us benchmark against our competitors, and increase our service levels while gaining global market acumen.

What makes you a great fit

Above all, you are a customer-focused professional with strong technical aptitude, proven experience managing complex order processes, and the ability to build trusting relationships with both internal and external stakeholders.

We would also imagine that you have:

Experience driving well-defined processes within the functional area.
The ability to lead minor processes or projects.
In-depth knowledge of Customer Service, relevant administrative experience, strong organizational skills, and accountability toward customers.
Knowledge of business structure, products, and key market needs to create a successful customer-centric experience.
Demonstrated practical working knowledge of Customer Service software, databases, and SAP CRM/SD/MM.
Up-to-date knowledge of relevant technologies, trends, and applications.
Proficiency in MS Office applications.
Strong communication and networking skills, with the ability to build trusting relationships with both internal and external stakeholders.
Excellent written and spoken English.
Most likely to have 3+ years of relevant work experience before entering level besides formal education.

Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. or Mexico without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

The salary range for this position is $58,900 to $86,800. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s & Peerless Pump Company total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization. To learn more about our benefits, please visit: Grundfos Benefits.

Why you will love working here

We care! Day to day, you can look forward to:

A working environment built around your needs, with flexible hours, home working opportunities and parental support.
Annual bonuses, health insurance and a strong focus on well-being activities.
Three days' additional paid leave for volunteering in your community.
Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com

Postúlate ahora

Refina tu búsqueda

master data management empleos en monterrey, nle

Senior CSSC Front Line Representative

Engineering & Quality - Software Engineer

Investments Manager

Production Planner

Service Now Process Analyst

Human Resources Manager

SAP MDG Developer (f/m/d)

Quality Technician

Senior SAP Business Network Asset Collaboration Consultant

SAP LE Consultant

Supply Chain Super User

HR Business Partner

Embedded Firmware Test Engineer

LAM Payroll Central Manager

Process Developer- Collections

Senior SAP Solution Analyst

Sr. SAP FICO Analyst, Finance Solutions

Senior SAP SD-LE Analyst

More jobs to discover

Quiero recibir la alerta de empleo más reciente para master data management en monterrey, nle

Related Searches

What makes you a great fit

Why you will love working here

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado