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Job Description
Responsible for supporting freight claims processing, carrier invoice validation, and financial controls within the North America region. This role ensures accurate claim calculation, timely follow-up with carriers and warehouses, and effective resolution of discrepancies related to freight and invoice activities.
Key Responsibilities:
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Freight Claims Management
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Consolidate and standardize freight claim information from multiple sources (carriers, warehouses, internal systems)
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Calculate claim values based on contractual terms, damages, shortages, service failures, etc.
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Register, track, and manage freight claim cases in ServiceNow (SNOW), ensuring accurate and complete documentation
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Actively follow up with internal teams (Logistics, Warehousing, Procurement) and external partners (carriers, warehouses, insurance companies) to drive timely claim resolution
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Submit, monitor, and follow up on freight claims with carriers and warehouses until resolution and payment are completed
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Maintain accurate claim documentation and ensure proper audit trail
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Identify recurring claim drivers and escalate trends to support continuous improvement
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Invoice Review & Remediation (Coupa)
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Review freight invoices in Coupa to ensure accuracy, completeness, and compliance with agreed rates and terms
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Identify discrepancies such as incorrect rates, duplicate charges, or missing support documentation
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Coordinate with carriers, procurement, and internal stakeholders to resolve invoice issues
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Support timely invoice approval and payment processing while minimizing financial risk
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CAP Review – Williams Invoice Audit
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Perform detailed invoice audits related to the Williams invoice process to ensure compliance and accuracy
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Identify and investigate discrepancies between billed and expected charges
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Execute remediation actions and coordinate corrections with relevant stakeholders
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Ensure adherence to internal controls and audit requirements
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Compliance & Controls
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Follow internal controls, SOX requirements, and standard operating procedures across all activities
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Ensure proper documentation, validation, and approval workflows are followed
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Support audit requests and maintain compliance with financial and operational policies
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Reporting & Continuous Improvement
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Track and report key KPIs related to freight claims, invoice discrepancies, and aging balances
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Analyze data to identify trends, root causes, and opportunities for process improvement
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Support process standardization, automation initiatives, and system enhancements within Shared Services
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Collaborate with cross-functional teams to improve efficiency and reduce manual effort
Qualifications
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Bachelor’s degree in Finance, Accounting, Business Administration, Supply Chain, or related field
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+1 years of experience in Shared Services, Accounts Receivable, Freight Claims, or Financial Operations
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Experience working with freight, logistics, or carrier-related processes is preferred
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Experience with invoice processing or audit activities is a plus
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Proficiency in ERP systems (e.g., SAP, Oracle) and invoice platforms such as Coupa is preferred
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Strong Excel skills and attention to data accuracy
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Excellent communication skills in English (written and verbal)
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Ability to manage multiple tasks, prioritize workload, and meet deadlines
Key Competencies
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Strong attention to detail and data accuracy
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Analytical and problem-solving skills
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Financial acumen and audit mindset
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Communication and stakeholder management
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Organization and prioritization
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Accountability and follow-through
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Cross-functional collaboration
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Process improvement mindset
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Data-driven decision making
Compensation & Benefits
- Hiring Salary Range
: $ xxx,xxx- xxx,xxx (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
- [This role will be eligible to participate in the annual incentive compensation plan.]
- Ball includes a comprehensive benefits structure, Go to our career site and click "Total Rewards" to learn more.
Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.
Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
No agencies please.
