Company Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
Job Description
The Customer Fulfillment Intern supports service level tracking, order management processes, and inventory control activities across Andina markets (Chile, Peru & Colombia).
This role focuses on ensuring data accuracy, monitoring key service KPIs such as Fill Rate, and supporting the purchase order flow in coordination with Logistics and cross-functional teams. The intern contributes to maintaining high service performance and reliable system information in a dynamic, fast-paced environment
What Your Impact Will Be
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Support the measurement and tracking of Fill Rate, ensuring accuracy and consistency of data
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Assist in the purchase order flow, including order tracking
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Extract, consolidate, and validate data from internal systems to support service level analysis
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Monitor basic service and operational KPIs (Fill Rate, backorders, order status)
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Support inventory control activities, including identification of potential shortages or discrepancies
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Update and maintain master data, reports, and system information
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Generate and maintain reports and dashboards for service and operational tracking
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Contribute to data accuracy and continuous improvement initiatives
Qualifications
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Industrial Engineering ,Supply Chain / Logistics Engineering ,Business Administration
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Advance Excel (pivot tables, formulas, data analysis)
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Part time Mornings
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Essential for students in their last semesters
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Strong analytical and numerical skills
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Basic understanding of supply chain, order management, or inventory concepts
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Knowledge of ERP systems (SAP, Anaplan, Power BI, or similar) is a plus
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High attention to detail and data accuracy
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Ability to manage multiple tasks in a dynamic environment
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Intermediate English (written and spoken)
Additional Information
What It’s Like To Work Here
We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors
- We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
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We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
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We execute We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Who We Are
Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.
Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .
Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.
