- Manage a portfolio of accounts receivable for an assigned territory
- Contact customers to secure payment commitments and follow up on payment status
- Investigate reasons for non-payment and escalate issues when necessary
- Serve as a liaison between customers, sales, and service teams to resolve disputes and initiate credit memos as needed
- Contact customers to resolve past due balances prior to order release
- Secure purchase orders from customers when required
- Prepare and support accounts receivable and collections reporting and analysis
- Process electronic invoicing for customer accounts
- Perform account reconciliations, provide supporting documentation, and submit refund requests or tie-offs to resolve account discrepancies
- Review account status, obtain payment commitments, and document all relevant activity within internal systems
- Strong attention to detail with excellent analytical and problem-solving skills
- Proficiency in data entry and account maintenance activities
- Excellent customer service and customer-oriented communication skills
- Ability to work independently and collaboratively in a fast-paced, high-volume environment while maintaining accuracy and timeliness
- Strong communication skills with the ability to interact effectively across all levels of the organization
- Adaptability and willingness to learn new processes and responsibilities
- Comfortable working in a target-driven environment
- Fluent English communication skills, including advanced written English
- 2+ years of relevant accounts receivable or collections experience
- High school diploma preferred
- Additional education or equivalent work experience considered a plus
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners .
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Antonio Ibarra Bustillos
