Job Summary
Job Title: HR Services Team Lead
Department: 8540 - HR Shared Services
FLSA Status: Exempt
Position Overview:
Human Resources (HR) Services Team Lead will lead a team of HR Service Coordinators to deliver high quality centralized transactional actions supporting the entire life cycle of an employee from hire to retire by refining and executing processes that will impact the employee experience like talent acquisition, onboarding, benefits administration, change requests and offboarding. This role will work to drive a culture of process improvement with a tight focus on data integrity and an excellent service to candidates, hiring managers, human resources business partners, recruiters, and other employees throughout all levels of the organization. Additionally, this role will provide support to the team by coaching, troubleshooting issues, problem-solving, and conducting higher level research for inquiries prior to escalation.
Responsibilities:
- Manages case load, prioritizes, and allocates cases within the team.
- Ensure the team is adequately resourced at all times.
- Proactively coach, develop and manage the performance of the team.
- Monitoring metrics and improving team performance
- Ensuring data quality & accuracy
- Recommending solutions to process failings and contribute to the continuous improvement of processes
- Continuously strive to gain customer satisfaction and minimize complaints
- Highlight areas of improvement and suggest actions to maintain best practice
- Suggest and implement process improvements that will contribute to more efficient working practices - be a Subject Matter expert for all operational aspects HR processes
- Manage or escalate complaints as appropriate.
- Liaise effectively with all areas of the HR function - be a key bridge of effective interaction and connectivity
- Support the review and approval of payment to suppliers
- Be involved in any cross functional or HR projects as necessary
- Ensure effective controls are in place to meet SOX requirements
Education and Experience:
Minimum Requirements:
- Bachelor’s degree and administrative experience in a recruiting, staffing or HR department.
- 5 years of experience working in a Human Resources or Talent Acquisition function.
- 3 years experience with Workday
Preferred Skills/Competencies:
- Experience of coaching and developing people and ability to manage and motivate a team
- Track record of working in a customer-focused environment where the emphasis is on SLA's and continuous improvement. Ideally worked in an HR Shared Service Centre before, but other relevant operational experience considered
- Able to manage multiple priorities, demonstrate objectivity, be results-oriented, and show initiative and creativity.
- Must be flexible, work well under pressure, and have the ability to readily adapt to change.
- Strong customer service and teamwork orientation.
- Advance skills and technical capabilities in MS Office (Word, Excel and Outlook), smartsheet and Workday is a plus.
- Demonstrating Role Model Behavior - Positive and professional representative of Insulet and the Human Resources team.
- Teamwork and Collaboration - Demonstrates effective working relationships and communications with coworkers and colleagues including proactive, transparent communication.
- Customer Service and Responsiveness – Following up and responding to inquiries (internal and external) within 24 hours.
- Continuous Improvement - Consistently seeking opportunities to improve the efficiency and effectiveness of our work and services provided. Exposure to LEAN and/or Six Sigma methods
- Quality of Work – creates processes to ensure accuracy, thoroughness, and completeness.
- Finding a Way – Doing what it takes to get the job done. Demonstrating initiative and going above and beyond what it expected.
- Confidentiality – Ensuring all documents and conversations where sensitive information is involved is protected and secured at all times. This includes locking work area when leaving for the day and securing computer and documents when away from your desk.
Physical Requirements:
- This position is performed in a traditional office environment and accesses information using a computer.


Position Overview:
Sr. HR Shared Services Specialist manages and administers programs, processes and technologies essential to fulfilling personal and on the job needs of employees and managers. This role provides customer service to candidates, hiring managers, human resources business partners, recruiters and other employees throughout all levels of the organization. This role reports to HR Services Manager as part of the HR Services Team. Sr. HR Shared Services Specialist is responsible for supporting the entire life cycle of an employee from hire to retire by refining and executing processes that will impact the employee experience like talent acquisition, onboarding, benefits administration, change requests and offboarding.
Responsibilities:
• Serves as the subject matter expert for Workday System
• Provide timely assistance to applicants, recruiters, and hiring managers.
• Provides quality customer service to the organization to ensure a positive experience for all stakeholders through effective and timely communications throughout all stages of the employee lifecycle.
• Supports Talent Acquisition team to ensure a positive candidate experience and a timely start date by requisition and offer letter management; interview scheduling and reimbursement; initiating background checks and escalating when needed; and helpdesk notification.
• Provides onboarding and new hire support by guiding managers and all new hires through onboarding processes. Sets up and administers day 1 orientation to include preparing new hire documentation, validating work eligibility.
• Provides benefits administration support including new hire enrollments, terminations and various other benefit transactions.
• Serves as liaison with payroll team to assist employees with questions and change requests.
• Provides employee file management by setting up and maintaining all employee records according to company guidance.
• Performs employee data administration by ensuring employee data integrity in the HRIS systems. Processes all employee change requests and data updates. May be required to pull reports based on business needs.
• Supports the employee offboarding process through severance administration support and helpdesk notification.
Education and Experience:
Minimum Requirements:
- Bachelor’s degree and administrative experience in a recruiting, staffing or HR department.
°2+ years of experience working in a Human Resources or Talent Acquisition function in a Shared Services environment
- Strong, demonstrable experience in HR data administration using Workday.
Preferred Skills/Competencies:
Bachelor’s degree and administrative experience in a recruiting, staffing or HR department preferred.
• Able to manage multiple priorities, demonstrate objectivity, be results-oriented, and show initiative and creativity.
• Must be flexible, work well under pressure, and have the ability to readily adapt to change.
• Strong customer service and teamwork orientation.
• Strong computer skills and technical capabilities in MS Office (Word, Excel and Outlook), smartsheet, ADP, iCIMs, and Workday is a plus.
• Demonstrating Role Model Behavior - Positive and professional representative of Insulet and the Human Resources team.
• Teamwork and Collaboration - Demonstrates effective working relationships and communications with coworkers and colleagues including proactive, transparent communication.
• Customer Service and Responsiveness – Following up and responding to inquiries (internal and external) within 24 hours.
• Continuous Improvement - Consistently seeking opportunities to improve the efficiency and effectiveness of our work and services provided.
• Quality of Work – Double checking work produced to ensure accuracy, thoroughness, and completeness.• Finding a
Way – Doing what it takes to get the job done. Demonstrating initiative and going above and beyond what it expected.
• Confidentiality – Ensuring all documents and conversations where sensitive information is involved is protected and secured at all times. This includes locking work area when leaving for the day and securing computer and documents when away from your desk.
Physical Requirements:
This position is performed in a traditional office environment and accesses information using a computer.
Additional Information
The position will be hybrid
NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office when there are office activities required; may work remotely other days). #LI-Hybrid
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
