We are seeking an experienced Call Center Manager to oversee a team of appointment setters in the roofing and home improvement industry. The ideal candidate has experience managing agents, monitoring performance, improving conversion rates, and working with dialer systems.
Responsibilities
- Manage and coach appointment-setting agents
- Monitor daily performance metrics and KPIs
- Train new team members and improve call quality
- Oversee dialer operations and lead distribution
- Track appointments and reporting
- Help improve team efficiency and appointment conversion rates
Requirements
- Previous call center management experience
- Experience with outbound appointment setting
- Familiarity with predictive dialers and CRM systems
- Strong communication and leadership skills
- Reliable internet connection and quiet work environment
- English proficiency required
What We Offer
- Starting pay of $8-9 USD per hour
- Performance-based bonuses
- Remote work opportunity
- Long-term growth potential
- Supportive team environment
To ApplyPlease submit your resume and include a brief summary of your experience managing appointment-setting teams and dialer systems.
Job Type: Full-time
Pay: $27,000.00 - $29,000.00 per month
Work Location: In person
