Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
1) Incident and Request Management (AMS)
Analyze and resolve functional incidents in SAP MM , including purchasing, procurement, material master data, inventory management, goods receipts, valuation, and logistics movements.
Analyze and resolve incidents in SAP SD , including customer and master data management, sales orders, deliveries, transportation, billing, pricing/conditions , tax and account determination, and output management ( NAST/BRF+ ).
Monitor and validate data flows between SAP and external systems via IDocs/EDI, RFC, OData/APIs (SAP PO/CPI middleware desirable), ensuring data consistency and accuracy.
Manage tickets according to service priorities, impact, and SLAs , maintaining effective communication with business and technical teams.
2) Functional Analysis and Process Validation
Review and validate functional configurations in MM (calculation schemas, account determination, movement types, account assignment categories, purchasing document types) and SD (pricing schemas, conditions, tax/account determination, output profiles, availability/ATP).
Verify data flow integrity and proper execution of functional logic across P2P and O2C processes, including MM–SD–FI/CO integration.
Document findings, deviations, root causes , and applied solutions, ensuring traceability and operational consistency.
3) Technical Coordination within the SAP Ecosystem
Collaborate with ABAP development teams to adjust objects such as user-exits, BADIs, reports, interfaces, and forms derived from incidents or enhancements.
Coordinate with integration teams (PO/CPI) , Basis/infrastructure , and owners of other SAP modules ( FI/CO, LE, WM/EWM, PP ) when cross-module dependencies with MM and SD exist.
Provide end-to-end follow-up until technical-functional activities are fully resolved and closed.
4) Documentation and Operational Compliance
Maintain up-to-date functional documentation , including configurations, solutions, operating procedures, KEDs/KBAs , and support evidence.
Prepare required information and supporting materials for audits , change controls , and IT reviews, ensuring compliance with internal standards.
5) Support for Testing, Changes, and Releases
Participate in SIT/UAT for corrective and evolutionary changes in MM and SD; design and execute test cases and validate acceptance criteria.
Validate functional deliverables and coordinate activities related to production deployments , cutover , and post-release stabilization (hypercare) .
Contribute to regression testing to minimize collateral impacts across the SAP landscape.
6) Continuous Improvement within AMS
Identify optimization opportunities in MM/SD configurations, processes, and controls , reducing incident recurrence.
Propose improvements to enhance stability, efficiency, traceability , and SLA compliance (e.g., monitoring automation, template standardization, service catalog adjustments).
Who You Are
SAP MM (ECC & S/4HANA) :
Purchasing (PR/PO), material master data, inventory management, goods movements, valuation, account determination, and internal logistics processes.
Understanding of S/4HANA-specific concepts such as MATDOC , simplified data model, and impact on inventory and logistics reporting.
SAP SD (ECC & S/4HANA) :
Customer and master data, sales orders, deliveries, transportation, billing, pricing and condition techniques , tax and account determination, and output management (NAST in ECC, BRF+ Output Management in S/4HANA).
Cross-module integration MM–SD–FI/CO :
End-to-end understanding of financial postings, tax determination, revenue recognition touchpoints, and logistics-to-finance integration in both classic ECC and S/4HANA environments.
Interface and monitoring knowledge :
IDoc/EDI processing and monitoring ( WE02/WE05 ), background jobs ( SM37 ), and application/system logs ( SLG1, ST22, SM13, SM21 ) for effective incident analysis and resolution.
- Monitoring and troubleshooting integrations using SAP PO/CPI or other middleware, including analysis of mappings, queues, adapters, and message payloads .
- Basic ABAP debugging skills to support functional root cause analysis (ECC and S/4HANA).
- Basic SQL and data analysis skills to assist in diagnostics, reconciliations, and incident investigation.
- Familiarity with S/4HANA architecture , CDS views (conceptual), and performance considerations (desirable).
- ITIL-based practices applied to AMS environments , including Incident, Problem, and Change Management.
- Experience with ticketing and collaboration tools such as ServiceNow, SAP Solution Manager, Jira, and Confluence .
- Knowledge of SAP S/4HANA and SAP Fiori applications (desirable).
- Experience with LATAM localizations and tax scenarios (desirable).
- Strong structured functional analysis with a process-oriented troubleshooting mindset.
- Clear and effective communication with business stakeholders and technical teams .
- High-quality documentation skills and disciplined adherence to operational procedures.
- Strong organization, prioritization, and service- and results-oriented approach typical of AMS models.
- Bachelor’s degree or Engineering in Systems, Computer Science, Information Technology , or a related field.
- Proven experience providing SAP functional support within an AMS model .
- 3+ years of total experience , with hands-on expertise in SAP MM and SAP SD , in ECC and/or S/4HANA environments.
- Solid understanding of operational, logistics, and commercial business processes supported by MM/SD.
- Basic English required; intermediate level desirable for documentation review and user interaction.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
