20 publicaciones de empleo destacadas de sr. specialist internal en héroes de chapultepec cdmx (¡Están contratando!)

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TikTok —Ciudad de México, CDMX
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Collections Specialist

TikTok -
Ciudad de México, CDMX

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Información del empleo

Cualificaciones

Cuentas por cobrar
Inglés
Licenciatura
Negocios
Negociación

Descripción completa del empleo

Corporate Functions

Collections Specialist

Location
:

Mexico City

Employment Type
:

Regular

Job Code
:

A199890A

Responsibilities

Team Introduction:
The Billing and Collections team at TikTok LATAM, based in Mexico, is responsible for managing the region’s Billing Operations from end to end , ensuring timely Invoice Creation, Invoice Delivery and Invoice Reconciliation as well as Collections Operations efficiency for our customers across Latin America to maintain a healthy accounts receivable portfolio. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience working in a fast-paced, multicultural environment. We work closely with cross-functional teams to identify and mitigate financial risks, improve cash flow, and strengthen internal controls related to billing, payments, and receivables management. Through proactive analysis and collaboration, we help sustain a strong control environment and ensure operational excellence across the region.

Position Summary:
TikTok is seeking a stellar Senior Collections Specialist to join our Mexico office. In this role, you will handle AR related activities and improve debt collection processes in the LATAM region, among other responsibilities.

Responsibilities:

Prioritize reducing overdue rate and DSO as the primary goal. Drive continuous optimization of accounts receivable efficiency through effective collection strategies, and cross-functional collaboration to safeguard the company's cash flow health.
Debt Collection & Receivables Management. Execute debt collection activities for an assigned customer portfolio in the designated regions. Negotiate and secure customer repayment agreements while monitoring action plan progress. For persistent non-payment cases, execute service suspension in accordance with TikTok's agreed disconnection procedures.
Relationship builder: Provide ongoing consultation and support to our key clients and stakeholders on questions related to TikTok's collections policies and processes.
Billing & Invoicing issues solving : Support monthly billing issue resolution to ensure timely and accurate invoicing to customers; follow up with clients to secure on-time payment; respond to client disputes and information requests.
Financial Clause Review : Review financial terms in customer contracts with focus on payment conditions, refund processes, and top-up rules to ensure compliance with company financial policies.
Cross-Functional Influence: Act as the point of contact and trusted financial partner to Sales leadership and Sales Support teams, utilizing data-driven insights to influence financial policies, drive disciplined collection behaviors, and safeguard TikTok's cash flow objectives. Including internal team meetings, cross-functional collaboration, bad debt reporting, collection agency coordination, and interdepartmental communication to support client service and business needs.
Departmental Alignment & Process Optimization : Maintain effective liaison with Sales, Operations, and Finance departments; recommend process improvements to mitigate credit risk and reduce DSO.

Qualifications

Minimum Qualifications:

Fluent English (written and spoken) is the working language , which is essential for supporting TikTok's global collaboration and daily communication with the headquarters and cross-functional teams where English is the primary working language.
Bachelor's degree or higher in Business Administration, Finance, Economics, Accounting or related discipline.
Minimum 5 years of experience in collections or accounts receivable, with a strong track record in managing overdue accounts and familiarity with the digital advertising industry is a plus.
Strong communication and negotiation skills, with the ability to manage difficult conversations and drive timely payments.
Demonstrated business judgment and ability to influence internal and external stakeholders to achieve results.
Good analytical and interpersonal skills.
High level of integrity and discretion to handle confidential information.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

https://tinyurl.com/RA-request

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sr. specialist internal empleos en héroes de chapultepec cdmx

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Quiero recibir la alerta de empleo más reciente para sr. specialist internal en héroes de chapultepec cdmx

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