You will be a part of the Workforce Management (WFM)) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.
We are seeking a dynamic Senior Business Analyst to join our Forecasting Workforce Management team. This role will be instrumental in managing and driving projects aimed at scaling our global operations, optimizing processes, and coming up with cost-saving solutions. . Your analytical expertise and strategic vision will shape the future of DoorDash's operational excellence. To be successful in this role, you should have demonstrated experience in designing, implementing and executing SQL. You should also have a talent for improving business processes. You'll be responsible for bridging data and business requirements, asking insightful questions and mining the answers. This role plays an important part in leading projects and influencing cross-functional teams such as Business Intelligence, Data Science, Operations, Finance and Customer Experience.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
