20 publicaciones de empleo destacadas de test analyst en cuauhtémoc cdmx (¡Están contratando!)

Technical Monitoring Analyst
DEUNA —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Senior Analytics - Regulatory Solutions
Nubank —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- SQL
- Python
- Seguro de vida
Postulación rápida
Software Quality Analyst Dynamics 365 CRM
peoplemx —Gustavo A. Madero, CDMX
- $69,900 a $70,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- CRM software
- Azure
- Salesforce
Postulación rápida
Staff Workday Analyst, Total Rewards
Qualcomm —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Maestría
- Licenciatura
Email & SMS Marketing Specialist
Community Sports Partners —Ciudad de México, CDMX
- $800 a $1,200 por mes
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Negocios
Postulación rápida
Senior SAP Solution Analyst
O-I —Tlalnepantla, Méx.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Informática
- Experiencia en ventas
Postulación rápida
Global Compensation Analyst
Veralto —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Licenciatura
- Negocios
Junior Email & SMS Marketing Specialist
Community Sports Partners —Ciudad de México, CDMX
- $800 a $1,200 por mes
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Negocios
Postulación rápida
Lead Quality Engineer
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
- Trabajo híbrido
- JavaScript
Senior Analyst, DTC Revenue Assurance (SQL)
Warner Bros. Discovery —Ciudad de México, CDMX
- Tiempo completo
- SQL
- Licenciatura
- Sin título de educación superior
Test Manager
Zurich Insurance —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Manejo de grupos
Finance Sr Analyst
PepsiCo —Miguel Hidalgo, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Senior Product Analytics Analyst
Mindbody —Ciudad de México, CDMX
- Home Office (Desde casa)
- SQL
- Python
Postulación rápida
13d
Junior Marketing & Campaign Coordinator
Community Sports Partners —Ciudad de México, CDMX
- $800 a $1,200 por mes
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Negocios
Postulación rápida
Software QA Analyst
Verifone —Ciudad de México, CDMX
- Microsoft Excel
- Azure
- Administración de personal
Postulación rápida
Data Engineer - CORO Products
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Inglés
- SQL
Postulación rápida
10d
ETL DEVELOPER INFORMATICA
Wipro Limited —Estado de México, Méx.
- Inglés
- SQL
- Desarrollo de software
Quantitative Analyst – Legal & Financial Structures
Sterlington, PLLC —Ciudad de México, CDMX
- Home Office (Desde casa)
- Microsoft Excel
- Doctorado
- Maestría
Postulación rápida
Senior Data Analyst
Delinea —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- Experiencia en ventas
- Seguro de vida
12d
Visual QA
Monks —Ciudad de México, CDMX
- Inglés
Postulación rápida

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Technical Monitoring Analyst

DEUNA -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Opciones sobre acciones
Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Jira
Administración de personal
Inglés
SQL

Descripción completa del empleo

About DEUNA \uD83E\uDDE1

We are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation.

We are currently present all across LATAM and looking for exceptional talent to join our team and continue revolutionizing the world of payments! \uD83D\uDE80

Visit https://www.deuna.com/ to learn more about us!

About the Role

We are looking for a detail-oriented Technical Monitoring Analyst to ensure the continuous reliability, stability, and performance of DEUNA’s payment platform. In this mission-critical role, you will be the first line of defense for detecting system anomalies, managing real-time alerts, and executing initial incident triage to support business continuity for our merchants. You will partner closely with Engineering, Infrastructure, and Customer Support teams to maintain optimal uptime in a fast-paced, high-availability payments environment.

Who You Are

1–3 years of experience in Operations Monitoring, Technical Support, or NOC roles, within online payment systems or fintech environments.
Hands-on experience with monitoring and observability platforms (Grafana, Rootly, Opsgenie) and ticketing systems (Zendesk, Jira).
Proven ability to perform initial incident triage, runbook execution, log reviews, and basic metric analysis.
Basic understanding of APIs, request/response cycles, web application workflows, and querying data using simple SQL.
Familiarity with log management solutions (AWS CloudWatch, Splunk) and testing tools (Postman).
English Proficiency (A2–B1 minimum): Ability to read technical documentation, update tickets, log findings, and communicate clearly during incidents.
Comfortable working in a 24/7 rotating shift environment and participating in on-call schedules.

Mindset

High Attention to Detail: Catches minor anomalies before they turn into major outages.
Calm Under Pressure: Maintains clarity, composure, and speed during critical operational incidents.
Process & Execution-Driven: Meticulously follows runbooks, checklists, and escalation pathways.
Continuous Learner: Fast to adopt new technologies, internal tools, and operational procedures while actively improving English skills.
Strong Ownership: Takes pride in maintaining system uptime and supporting seamless merchant experiences.

What You'll Do

Continuously monitor platform infrastructure, application health, and transactional payment flows to identify alerts and anomalies.
Triage incoming incidents (via Rootly, Opsgenie, etc.), classify severity levels (S0–S2), and execute initial troubleshooting steps (log reviews, metric analysis).
Accurately escalate unresolved issues to advanced technical teams, providing actionable context, initial impact assessments, logs, and screenshots.
Execute functional tests across merchant environments (checkout flows, payment integrations) in Production, Staging, and Sandbox environments.
Support deployment activities by executing predefined pre- and post-deployment operational validation checklists.
Manage operational support tickets and communication via Zendesk and Jira, keeping internal stakeholders updated during active incidents.
Perform routine merchant operational configurations (payment method settings, parameter adjustments, and recurring tasks).
Document incidents, investigations, and findings clearly to improve internal runbooks and maintain high reporting standards.
Track key operational KPIs, including MTTD (Mean Time to Detect), Escalation Response Time, and SLA compliance.

Requirements

Payments Domain Knowledge: 1–3 years of experience monitoring or supporting online payment gateways, payment service providers (PSPs), checkout flows, or digital transaction processing.
Operations Experience: Background in NOC, Technical Support, or Operational Monitoring environments.
Monitoring & Ticketing Tools: Experience with Grafana, Rootly, Opsgenie, Jira, and Zendesk (or equivalent platforms).
Technical Fundamentals: Familiarity with API request/response flows, log analysis tools (AWS CloudWatch, Splunk), basic Postman, and simple SQL queries.
Incident Triage: Ability to execute runbooks, analyze basic logs, triage alerts, and classify severity levels.
Language Skills: B1 English proficiency or above (reading technical docs, updating tickets, and written incident communication).
Shift Availability: Flexibility to work in a 24/7 rotating shift model and participate in on-call schedules.

What will you find when you join DEUNA?

A multicultural team distributed throughout LATAM
Dynamism, agility and constant innovation
Being part of a high-impact solution for an entire region
The best tools and technology to operate
Being part of the startup culture.
We are in full expansion!

Benefits:

Vacations and additional PTO \uD83C\uDFDD️

Remote work from anywhere \uD83D\uDCBB

Economic support for internet and cell phone line\uD83D\uDCF1\uD83C\uDF10

We all own DEUNA, we offer stock options \uD83D\uDCB8

Multidisciplinary, diverse and dynamic team \uD83E\uDDE1

Growth and career path \uD83D\uDE80

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!

DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Postulación rápida

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