12 publicaciones de empleo destacadas de network engineer en ciudad de méxico, dif (¡Están contratando!)

Technical Support Lead
LotusFlare —Ciudad de México, CDMX
- Azure
- Maestría
- Licenciatura
Telecom Support Engineer (Genesys Cloud) - Bilingual
Concentrix —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Salesforce
Customer Success Engineer - Mexico City - Hybrid
Gigamon —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- Licenciatura
Desktop Support Engineer (Level 2)
NSC Global —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Habilidades de comunicación
NOC Manager
Megaport —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Oracle
- Administración de personal
- Mejora continua
Major Incident Analyst
Maersk —Colonia Lomas de Chapultepec, CDMX
- Incluye fines de semana
- Azure
- Administración de personal
- DevOps
- Permiso de maternidad y paternidad
Mgr., IT Service Networks, Global
Olympus —Nápoles, CDMX
- Azure
- Informática
- Inglés
- Seguro dental
- Permiso de maternidad y paternidad
Premier Success Manager
Extreme Networks —Ciudad de México, CDMX
- $800,000 a $1,059,000 por año
- Incluye fines de semana
- Home Office (Desde casa)
- Administración de personal
- Informática
- Experiencia en ventas
- Plan de adquisición de acciones empresariales
- Seguro dental
Postulación rápida
Java & API Application Support Engineer – AMS
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Informática
- Microsoft Office
Enterprise Support Manager, Enterprise Support LATAM
Amazon Web Services Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Maestría
- Licenciatura
IT Support Specialist
FeverUp —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Linux
Postulación rápida
Customer Support Engineer – Teamcenter (Remote/Hybrid)
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Azure
- Informática
- CAD
7h

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Technical Support Lead

LotusFlare -
Ciudad de México, CDMX

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Información del empleo

Cualificaciones

Azure
Google Cloud Platform
Maestría
Licenciatura
Atención al cliente
SaaS
Liderazgo

Descripción completa del empleo

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator (DNO) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

Job Responsibilities:

Lead and manage the technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists.
Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met.
Handle escalated customer issues ensuring timely resolution.
Collaborate with cross-functional teams, including Project Managers, Solution Architects and developers, to address customer needs and enhance product offerings.
Develop and implement support processes, tools, and documentation to optimize the team's efficiency and effectiveness.
Continually assess current communication processes, propose improvements, and implement best practices with the overall goal of providing an effective and delightful customer support experience.
Conduct regular performance reviews, provide feedback, and identify areas for skill development and improvement.
Analyze support ticket trends, identify root causes, and propose initiatives to enhance product reliability and customer satisfaction.
Leverage prior experience in tech support for B2B2C products to establish support metrics and KPIs, generate reports, and present findings to management.

Job Requirements:

Bachelors/Masters degree Science/Engineering, or a significant related experience.
5+ years of experience in technical support or a similar customer-facing role.
Excellent communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
Proven experience in a leadership or supervisory role, with the ability to motivate and inspire a team.
Prior experience supporting B2B2C products, with a deep understanding of the unique challenges and considerations in this context.
Experience working with cloud-native platforms (e.g., AWS, Azure, GCP) and virtualization technologies.
Proven ability to work independently, manage multiple priorities, and adapt to a fast-paced and evolving environment.
Experience working with outsourced and in-house support team members
Ability to work directly with key enterprise customers during production matters

Benefits:

Competitive salary package
Paid lunch (In the office)
Private healthcare
Yearly bonus
Training and workshops
Truly flexible working hours
Top-of-the-class engineers to learn from and work with

About us:

At LotusFlare, we attract and keep amazing people by offering two key things:

Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

Website: www.lotusflare.com
LinkedIn: https://www.linkedin.com/company/lotusflare
Instagram: https://www.instagram.com/lifeatlotusflare/
X: https://twitter.com/lotus_flare

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network engineer empleos en ciudad de méxico, dif

Technical Support Lead

Telecom Support Engineer (Genesys Cloud) - Bilingual

Customer Success Engineer - Mexico City - Hybrid

Desktop Support Engineer (Level 2)

NOC Manager

Major Incident Analyst

Mgr., IT Service Networks, Global

Premier Success Manager

Java & API Application Support Engineer – AMS

Enterprise Support Manager, Enterprise Support LATAM

IT Support Specialist

Customer Support Engineer – Teamcenter (Remote/Hybrid)

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