16 publicaciones de empleo destacadas de automation functional en valle de aguascalientes ags. (¡Están contratando!)

Principal Delivery Head
Capgemini Sogeti —Aguascalientes, Ags.
- Administración de personal
- PMP
- Experiencia en ventas
7d
Java Fullstack Developer
Capgemini Sogeti —Aguascalientes, Ags.
- Bilingüe
- DevOps
- Inglés
Java L2/L3 Support
Capgemini Sogeti —Aguascalientes, Ags.
- Bilingüe
- Inglés
- Java
Cloud Engineer
Capgemini Sogeti —Aguascalientes, Ags.
- Azure
- DevOps
- Desarrollo de software
Ionic Mobile Engineer
Capgemini Sogeti —Aguascalientes, Ags.
- Azure
- Inglés
- Habilidades de comunicación
DevOps Engineer
Capgemini —Aguascalientes, Ags.
- Bilingüe
- Azure
- Salesforce
SDET IOs
Capgemini —Aguascalientes, Ags.
- Bilingüe
- Administración de personal
- DevOps
Java - Backfill
Capgemini Sogeti —Aguascalientes, Ags.
- Bilingüe
- Inglés
- Java
4d
Java - Backfill
Capgemini —Aguascalientes, Ags.
- Bilingüe
- Inglés
- Java
4d
Sr Qualtiy Engineer
Capgemini Sogeti —Aguascalientes, Ags.
- Experiencia en bases de datos
- SQL
DevOps Engineer
Capgemini Sogeti —Aguascalientes, Ags.
- Bilingüe
- Azure
- Salesforce
Salesforce Marketing Cloud Developer
Capgemini Sogeti —Aguascalientes, Ags.
- Administración de personal
- SQL
- JavaScript
Senior Data Engineer
Capgemini —Aguascalientes, Ags.
- Bilingüe
- Azure
- Administración de personal
Java L2/L3 Support
Capgemini —Aguascalientes, Ags.
- Bilingüe
- Inglés
- Java
Salesforce Marketing Cloud Developer
Capgemini —Aguascalientes, Ags.
- Administración de personal
- SQL
- JavaScript
Senior Data Engineer
Capgemini Sogeti —Aguascalientes, Ags.
- Bilingüe
- Azure
- Administración de personal

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Principal Delivery Head

Capgemini Sogeti -
Aguascalientes, Ags.

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Información del empleo

Hace 7 días

Cualificaciones

Certificación Six Sigma
Power BI
Administración de personal
PMP
Experiencia en ventas
Servicio al cliente
Herramientas de automatización
Mejora continua
Experiencia en manufactura
Gestión de venta al por menor
Liderazgo
Certificación Lean Six Sigma

Descripción completa del empleo

General Information

Director {Engagement Executive} - Order Management (E1 Grade)

Role Summary

We are seeking an experienced Director {Engagement Executive} – Order Management to lead end-to-end order management service delivery across the Order-to-Cash (O2C) process. The role is responsible for ensuring seamless order processing, customer service excellence, operational performance, stakeholder management, governance, team leadership, and continuous improvement initiatives. The position will drive service excellence while ensuring compliance, process standardization, and business value creation.

Key Responsibilities

Provide direction and oversight for opportunity assessments, ownership to develop pitch collaterals and presenting to internal and external executives/stakeholders.
Provide leadership, ownership and accountability to drive transformation initiatives and execute high-criticality transformational projects.
Provide thought leadership to build assets and knowledge capital.
Lead and develop a team of Customer Service Representatives to ensure timely, accurate, and compliant order-to-delivery execution across assigned markets.
Oversee service delivery operations, including order management, export documentation, invoicing accuracy, receivables monitoring and after-sales coordination.

Drive process excellence and operational efficiency by standardizing workflows, improving turnaround times, and resolving service bottlenecks in collaboration with Supply Chain, Sales, and Finance.
Ensure compliance with trade, export, and commercial regulations, including INCOTERMS, documentation standards, customs requirements, and internal audit controls.
Monitor KPIs and SLAs (order accuracy, delivery performance, stock discrepancies, customer satisfaction, overdue receivables) and implement corrective actions when needed.
Manage escalations and key customer interactions, ensuring timely resolution of issues related to orders, deliveries, stock availability, and billing.
Drive continuous improvement initiatives, identifying risks, proposing innovative solutions and supporting digitalization or automation projects within Customer Service.

Your profile

Significant experience in Customer Service, Order Management or Supply Chain operations, including operations coordination responsibilities.
Strong understanding of export processes, commercial documentation and basic accounting / receivable management concepts.
Proven leadership and people-management ability, with a track record of coaching teams and improving performance.
Analytical and problem-solving mindset, with experience using KPIs, dashboards or data insights to optimize service quality.
Excellent communication and cross-functional collaboration skills, able to work effectively with Sales, Finance, Logistics, and external partners.
Ability to adapt to change, implement improvements, and drive operational excellence in a dynamic, customer-focused environment.

Preferred Skills

Experience in FMCG/CPG/Retail/Manufacturing industry. Multinational exposure is preferred
Certification in Lean, Six Sigma, PMP, or related operational excellence methodologies.
Any relevant supply chain specific certifications
Exposure to automation tools, workflow solutions, AI, and digital transformation initiatives.
Experience in business process transitions and transformations.
Knowledge of customer contractual requirements, order governance, and compliance frameworks.
Advanced reporting and analytics experience using Power BI or similar BI platforms.

Key Competencies

Leadership and people management
Strategic thinking and decision-making
Stakeholder and relationship management
Governance and risk management
Business and financial acumen
Continuous improvement mindset

Success Measures

Achievement of SLA/KPI targets and service excellence
Improved customer satisfaction and stakeholder engagement
Strong team performance, engagement, and retention
Successful delivery of transformation and automation programs
Strong governance, compliance, and audit outcomes
Measurable business value creation and operational efficiency improvements

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